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    Call Center Representative - East Hartford, United States - Global Channel Management

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    Description

    About the job Call Center Representative

    Call Center Representative needs call center/dispatcher experience.

    Call Center Representative requires;

    • Must be able to pass 27-30 wpm typing test.
    • Must be able to pass a customer service assessment
    • Must be able to successfully pass a criminal background check and drug test.
    • Can navigate multiple applications and research solutions with ease
    • Love helping people and guiding them to the best solution for their issue
    • Are excited by innovative technology
    • Provide calm conflict resolution and problem solving for frustrated customers
    • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
    Call Center Representative duties;
    • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs.
    • Provide one-to-one telephone contact with consumers and providers.
    • Assist with password resets.
    • Accurately respond to incoming calls received by the call center.
    • Accurately document all interactions with consumers.


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