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Haledon

    Receptionist - Per Diem - Haledon, United States - HOLLAND CHRISTIAN HOME ASSOCIATION

    HOLLAND CHRISTIAN HOME ASSOCIATION
    HOLLAND CHRISTIAN HOME ASSOCIATION Haledon, United States

    3 weeks ago

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    Description

    BASIC QUALIFICATIONS
    EDUCATION/


    TRAINING:

    • Minimum of a high school diploma or GED is required

    SKILLS:

    • Demonstrate excellent customer service, organizational and communication skills
    • Proficiency in computer skills to include the use of Gmail, Word and Excel as well as the ability to learn new applications
    • Have good judgment, problem solving and decision-making skills
    • Ability to prioritize
    • Ability to operate standard office equipment
    • Communication to appropriate party/ supervisors
    • Conduct work responsibilities in quiet efficient manner

    EXPERIENCE:

    • Experience in a customer service role preferred
    • General office experience preferred

    GENERAL RESPONSIBILITIES:

    • Understanding of state and federal healthcare laws and regulations
    • Provide outstanding hospitality for all residents, families, visitors, potential residents
    • Welcome and support the hospitality of the Holland Christian Home community
    • General administrative duties
    • Work with both the staff and residents to secure smooth functioning of our Home
    • Notify appropriate staff

    STANDARD REQUIREMENTS:

    • Support the Mission, Values and Vision of the Holland Christian Home
    • Understand and honor the Christian principles of the organization
    • Demonstrate an understanding of the Residential Living principles, including resident choice, privacy, independence, and dignity in all interactions with residents
    • Demonstrate an understanding of the aging process, cognitive impairments, Alzheimer's and other dementias
    • Ensure all assigned user ID codes and passwords for accessing resident / facility information are kept confidential; ensure the departmental computer workstations left unattended are properly logged off or the password protected automatic screen-saver activates within established facility policy guidelines
    • Report known or suspected incidents of fraud to the Administrator
    • Report any known or suspected unauthorized attempt to access facility's information system
    • Maintain HIPAA compliance as well as confidentiality of all data, including resident, employee and operations data
    • Exhibit concern for safety and well-being of staff, residents, families, and visitors
    • Report regularly throughout work day to the Administrator/ Designee
    • Maintain a pleasant home like environment while conducting responsibilities

    ESSENTIAL DUTIES:

    • Answer external and internal phone calls
    • Operate Visitor Management System with printing visitor badge
    • Direct visitors / guest / vendors/ deliveries
    • Assist residents with shredding
    • Help stuff mailings, as need
    • Provide directions
    • Direct delivery's- (FedEx, USPS, UPS) etc.

    OTHER DUTIES:

    • Assist with special projects when necessary
    • Timely completion of all required in-services
    • Must be present for at least one mandatory annual fire drill
    • Must participate in annual N95 Fit Testing
    • All other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned

    HOURS OF WORK:

    • As per department schedule
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