Operator Full Time Nights - Palm Springs, United States - Desert Regional Medical Center

Desert Regional Medical Center

Verified Company

Palm Springs, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Desert Regional Medical Center is a 385-bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.

GENERAL DUTIES:

The Telecommunications Operator acts as a customer advocate between Desert Regional Medical Center and all hospital customers.

The Telecommunications Operator provides assistance to callers by answering and routing calls; overhead paging and beeping of physicians and hospital personnel.

This includes ensuring customer satisfaction while providing clear and precise telephone support to all customer requests.

DEPARTMENT SPECIFIC DUTIES:

The Telecommunications Operator generates the daily hospital census posting.
The Telecommunications Operator is responsible for the announcement of all emergent codes.
Answer and direct calls in a prompt and courteous manner to ensure good customer relations.
Is responsive to concerns or requests of patients or others (doctors, employees, public).
Communicates information clearly and accurately in a courteous manner tone
Answers, places and transfers telephone calls in a courteous manner per policy
Develop positive working relationships with coworkers, patients, visitors and hospital staff.
Perform tasks in accordance with hospital procedures to protect the health and welfare of patients and visitors.
Displays knowledge of hospitals emergent codes.
Pages emergencies (codes blue, red ) according to procedure and in calm, clear, concise and professional manner.
Dispatches security guards in emergencies per policy, remaining calm and professional. Adhering to hospital radio codes and conduct.
Monitors emergency alarms and video monitors and responds accordingly.
Maintain and update directory information system and patient locations to assure proper connection. Performs other clerical duties as assigned.
Prepares and verifies daily census and maintains current patient admin/discharge listings.
Maintain listing for oncall personnel and physicians per established policy and procedure.

Maintains working knowledge of computer systems

Qualifications

POSITION QUALIFICATIONS:

Required:

High School Diploma or GED
One to two years previous switchboard experience.
Customer Service/Support experience.
Good communication skills.
Working knowledge of PC's and PC software.
Must be able to communicate effectively in English, both in writing and verbally.
Desire to learn and progress.
Professional appearance acceptable to the department is required.
The ability to be flexible with the working hours; Operator may be asked to cover alternate shifts on an as needed basis.

Preferred:

Experience in a hospital environment

Pay Range:
$ $21.82

Individual wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience.

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.

If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.

If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.