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Operations Support Specialist - McLean, United States - Trinity Property Consultants
Description
Position at Trinity Property ConsultantsThis is an onsite/in-office position. This team member will be based out of our Regional East Coast Office located in McLean, Virginia. Schedule will be M-F 9-6.
At Trinity Property Consultants, your expertise is the key to our continued success.
Join us and become an essential part of an organization that values your skills and is committed to your professional growth.
Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC's Top 50 Apartment Owners and Managers.
We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners.
Salary:
$60K - $75K/ annually, based on experience.
Job Description:
Manage special projects and initiatives
Provide training and support to site level and corporate support team members
Handle all administrative, and reporting needs for a specified portfolio of real estate
Assist in the development of SOP's, policies, and best practices for all areas of the operating business
Enter invoices and stay in communication with vendors about payment status
Adhere to the Management Company's operating procedures and policies
Receive and process collections in accordance with company standards
Collect past due balances
Manage collections efforts from existing residents
Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases, and other management approved debits and credits
Clerical and phone support
Provide superior customer service
Additional tasks or duties assigned by Supervisor
Special Requirements:
Physical Demands:
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands.
Employee will be required to work at a personal computer and talk on the phone for extended periods of time.
Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is a full-time position and may require the availability to travel, work some nights, weekends, and occasional holidays.
Essential Function:
Skills include an excellent ability to address the needs of residents, prospects, and vendors.
Other essential skills include but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Qualifications:
Computer Skills:
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company's continuing education programs
Education:
High school education or equivalent is required
CPM, CAM, RMP, ARM, CPM, or CMCA Certifications are preferred but not required
Accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience
Minimum of two years' experience in the Multifamily Industry is required
We've Got You Covered
Medical, Vision, & 125 Plan.
We cover 100% of the monthly premium costs for employee medical and vision benefits and offer a 125-plan option for dental.
Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance.
We provide up to $25,000 of coverage in case the unimaginable occurs.
Paid Holidays & Vacation.
We offer a competitive amount of paid holidays in addition to anywhere from - 4 weeks of paid vacation according to years of service.
Not feeling well?
We offer sick leave in compliance with state and local jurisdiction requirements.
Referral Bonuses.
We provide $1000 bonus for hires made through employee referrals.
Volunteer Time-Off.
For any volunteer opportunities that you would like to participate in we provide up to 16 hours annually for you to give back to your community.
Including corporate shopping discounts, appliance discounts and lifestyle discounts.
Employee Assistant Program (EAP).
that includes Health Advocate and Travel Assistance Program.
Generous Emergency On-Call.
We appreciate and reward our facilities team for supporting residents outside of normal office hours in the event of an emergency.
We pride ourselves in recognizing hard work and goal achievement.
Opportunities for Advancement.
We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities.
At Trinity Property Consultants, we're dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves.
We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes.
Recognizing diversity as a catalyst for innovation we embrace each individual's unique contributions and foster a culture of belonging where everyone can thrive.
Note:
This job description includes the core responsibilities for Trinity Property Consultants. These duties are subject to change based on regional and organizational discretion.
See more about our Company and benefits at: https://www.trinity-#J-18808-Ljbffr
