Director, Product Operations - Morristown, United States - Crum & Forster

Crum & Forster

Verified Company

Morristown, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Crum & Forster Company Overview:

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States.

The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the
October 2023 Great Place to Work* Award** for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

Job Description:

Director, Product Operations

The Business Services Group supports the profit and cost centers across the Commercial Lines and Executive Risk division of C&F.

We strive to provide excellent service to our partners while minimizing waste.

We are a self-organizing cross functional team who work collaboratively to find solutions and improve efficiencies, while also having fun at work.

As part of the BSG, the Product Operations Manager is a highly organized and motivated leader with a positive outlook, an entrepreneurial spirit, a service mentality, who is comfortable in a fast-paced environment.

The role of the Product Operations Manager is to ensure the timely, accurate and strategic delivery of insurance products to internal stakeholders in all applicable divisions.

This includes ensuring the accessibility and communication of the information necessary to comply with the product requirements. The individual in this role should be data savvy and process and efficiency focused.

This position works directly with the Leader of the Product Services Center of Excellence and is responsible for the management and strategic direction of the Product Operations team.

What you will do:

Performance Management, Development & Training

Responsible for training and development of new and existing employees
Delivery of CITE goals and feedback per BSG cadences
Assess, develop and maintain staff capabilities to meet department demands of production and quality, development and implementation of effective staff development career plans
Conduct reviews of the team's work and coordinate appropriate actions as a result of these reviews.

Planning & Operations

Continuous improvement opportunities for processes, procedures and strategic goals
Agile and innovative mindset to create new and effective solutions
Maintains relationships and highquality ongoing communications with stakeholders
Responsible for monitoring and active management of human and financial capital
Continuity and succession planning
Provides escalation support to Profit Centers and BSG Leaders
Provide visibility into the team's work by presenting information to upperlevel managers and other stakeholders

Compliance/Quality

Responsible for ensuring compliance with the regulatory filings and requirements and business strategies
Manage vendor relationships; partner with procurement
Ensure team is sufficiently staffed for meet job responsibilities with agility

What you will bring to C&F:

Bachelors degree,with 10+ years of experience in operational processes.
Experience working in the insurance industry, is strongly preferred.
Prior experience working in a Lead capacity, partnering with internal stakeholders.

LI-MS

LI-REMOTE

What C&F will bring to you:

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industryrelated certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employeedriven corporate giving program that lets you participate and support your community

At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity.

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you require special accommodations, please let us know

Crum & Forster is committed