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Westbrook

    Customer Service Representative Nights - Westbrook, United States - Native Maine Produce and Specialty Foods LLC

    Native Maine Produce and Specialty Foods LLC
    Native Maine Produce and Specialty Foods LLC Westbrook, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Summary:

    The Customer Service Supervisor will interact with customers by taking orders and addressing inquiries and resolving complaints. This position makes use of a comprehensive online ordering system and staffs a busy phone system.

    Schedule

    This is an evening position, including weekends. 4 pm to 11 pm

    RESPONSIBILITIES:


    • Answering incoming calls(talking orders, submitting credits and special orders, searching for information on ETA of delivery,) and solving problems


    • Provide informative and responsive service to our highly valued wholesale customers.


    • Provide a live response to customers for a high volume of incoming calls and voicemails


    • Receive telephone calls, emails, and voicemail orders that require immediate follow-through to ensure real-time delivery schedules are met.


    • Manage special requests and problem-solve with customers using the highest levels of professionalism.


    • Manage outbound communications regarding product backorders and assist outside sales and inside operations staff with varying special projects.


    • Provide ultimate service and always meet the requirements of our customers.


    • Other duties as assigned

    SKILLS REQUIRED:


    • The ability to multi-task


    • Meet deadlines


    • Communicate effectively with internal and external customers


    • Pleasant and professional phone manner


    • Extensive data entry


    • Computer skills including Microsoft Office


    • Ability to use basic office equipment: multi-line phone, fax, scanner, 10-key


    • Maintains composure under high volume.


    • Strong aptitude to juggle multiple, detailed tasks simultaneously


    • Enjoy speaking with those who love high-quality food.


    • Above average speed and accuracy in computer order entry while talking with customers


    • Excellent command of the English language.


    • Willingness to be flexible and upbeat.


    • Ability to prioritize and manage a constantly changing demand.


    • Provide solutions to client/customer and contribute to continuous improvement initiatives


    • 5+ years of relevant work experience

    Education and Experience:

    High school diploma or equivalent.

    Customer service experience is required.

    Physical Requirements:

    Prolonged periods sitting at a desk and working on a computer.

    Must be able to lift up to 15 pounds at times.

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