Self Inspector - Chicago, United States - Trump International Hotel and Tower Chicago

Trump International Hotel and Tower Chicago

Verified Company

Chicago, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION PURPOSE:

The Housekeeping Inspector is responsible for inspecting designated guest rooms ensuring they have been properly cleaned and stocked for guest arrivals.

EXAMPLES OF DUTIES

ESSENTIAL FUNCTIONS:

Thoroughly inspects all rooms for cleanliness and maintenance issues. Records inspection results and changes the status of rooms that are ready after rooms have passed inspection. Ensures proper use of inventory and supplies. Reports any missing, damaged or maintenance issues in rooms immediately. Resolves guest complaints in a professional and courteous manner. Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken. Coordinates, prioritizes and assigns responsibilities to Housekeeping staff in the absence of the manager. Complies with and ensures compliance with security procedures. Assists in training Housekeeping staff as needed. Assists with housekeeping and other duties as needed. Knows and follows all company, Environmental, Health, and Safety Management Programs. Works extra shifts and hours as required. Assists in other departments as needed. Other duties as assigned.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Provide Customer Service to guests, including information about hotel services, activities and local attractions. Assist co-workers, as requested.
QUALIFICATIONS- Read, write, understand and communicate basic English. Solid knowledge of all duties related to the housekeeping department. Strong organization, interpersonal and multi-tasking skills. Excellent communication skills. Excellent supervisory skills. Excellent customer service skills. The ability to work with mínimal supervision and be self-motivated.
Ability to learn all company training materials.

PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

Must be able to understand normal conversation and accurately communicate information.-
Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.-
Must be able to climb stairs frequently.-
Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.-
Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.-
Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.-
Ability to lift and carry up to 50 pounds occasionally.-
Must be able to operate a computer.
EDUCATION AND/OR
EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:
High School Diploma, GED, or equivalent and 1 year of domestic or commercial housekeeping or related work experience, or equivalent combination of work experience and education required.-
Previous Supervisory and/or Management work experience preferred.-
Previous experience with Opera or similar reservation management system preferred

SAFETY REQUIREMENTS:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to arrive to work on time and when scheduled. Physically able to move large objects such as: carts, large bags of linen, ironing boards. Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles. Ability to learn, follow and practice standards for cleanliness. Ability to follow all safety procedures/standards and able to recognize and act in emergency situations. Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department. Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs. Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.

EDUCATION