Restoration Team Manager - Alexandria, United States - SERVPRO of Culpeper & Fauquier Counties

SERVPRO of Culpeper & Fauquier Counties Alexandria, United States

2 weeks ago

Description

Job Description

Job DescriptionDo you love helping people through difficult situations?
Then dont miss your chance to join our Franchise as a new Restoration Team Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:
Manage production crews and jobs according to SERVPRO procedures. Assign and coordinate jobs with crews, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production and monitor jobs from start to finish. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Communicate and establish rapport with commercial, insurance, and residential customers.
Responsibilities:

Oversee Franchise processes relating to customers and take care of customer needs
Monitor and follow up on all assigned jobs ensuring customer needs are met
Keep Operations Manager, General Manager, or Owner updated on production, as appropriate
Manage relationships with centers of influence (COIs)
Resolve problems quickly as they arise
Perform production work as needed
Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines
Manage job file documentation, job profitability, and efficiencies
Train, manage, and recruit production personnel
Create and/or review job scopes and ensure accuracy and clarity
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Qualifications:

Effective written and oral communication
Experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Exposure to chemicals
Walking and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

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