Assistant Community Manager - Murrieta, United States - FirstService Residential
Description
Job Overview:
Compensation:
$20 - $22 an hour
Responsibilities:
- Take client calls, manage work order process, interact with vendors, and resolve client matters.
Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by CM and/or Supervisor.
- Provide "Buddy System" backup for assigned buddy during absences.
- Maintain, and update accurate backup binder.
- Consistent use and maintenance of Connect, including, but not limited to; Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, "Info Center", and Community Profile as needed.
- Review, input, separate and handle all mail for assigned CMs.
- Coordinate all meeting logistics as required.
- Submit all chargebacks for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
- Manage parking stickers, hang tags, amenity keys, fobs, and reservations, website, safe listing for assigned properties, and administration of gate access software.
- Manage, and process homeowner amenity and/or security deposits, and refunds.
- Conduct occasional walkthroughs as approved by Regional Director or VP.
- Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the CM.
- Maintain and upload documents to ADRC/Connect as requested by CM, or Supervisor per company policy.
- Maintain an organized workspace according to company procedures.
- Greet walkin clients as appropriate.
- Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures
- Manage client meetings, site visits, meeting followup, violation communication and overall processes for addendum accounts as assigned.
- Manage violation module, and issue written correspondence for nonaddendum accounts at the direction of the CM.
- Complete payroll entries each day in accordance with employee handbook.
- Must have reliable transportation and be able to drive to other work locations.
- Other duties as assigned.
Skills & Qualifications:
- Ability to work under tight deadlines and consistently meet deadlines.
- Exhibit professionalism, professional attire and demeanor at all times.
- Maintain reliable transportation to assigned clients.
- Demonstrates effective communication skills consisting of oral, written and listening skills.
- Demonstrates problemsolving abilities.
- Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
- Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
- Demonstrates organizational skills and ability to independently prioritize daily workload.
- Must have minimum typing speed of 40 WPM.
- Must work effectively with coworkers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.
Education & Experience:
- Must have a minimum of a GED or a High school diploma.
Physical Requirements & Working Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- Must be able to lift 25 lbs.
- Must be able to sit for extended periods of time.
- Must have finger dexterity for typing/using a keyboard.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients
- Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, parks etc. to ensure proper maintenance.
This is a full-time position with typical scheduled hours, Monday through Friday, 8:00 a.m. - 5:00 p.m. May be required to work overtime as needed and approved by supervisor, including occasional evening meetings. Consistent and regular attendance required.
Tools & Equipment Used:
- Valid California Driver's License and State mandated vehicle insurance, and registration.
- General office equipme
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