Lead Care Manager - Santa Clara, United States - VyncaCare

VyncaCare

Verified Company

Santa Clara, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join the vibrant and invigorating journey at Vynca, where our pace is exhilarating and our spirit entrepreneurial At the heart of Vynca lies a deep-seated passion about transforming care for individuals living with complex social and clinical needs.

We're not just a team; we're a close-knit community united in our dedication to caring for each other and those we serve.

Together, we forge paths of success, guided by our unwavering core values:
Excellence, Compassion, Curiosity, and Integrity.

About the job:

We're seeking an exceptional Lead Care Manager to join our team in Santa Clara, CA.

Under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager, the Lead Care Manager (LCM) serves as the client's primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client's needs and care.

The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner.

The LCM collaborates and communicates with client's caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.

Working hours are 8:30am-5:00pm PT

What you'll do:

_ In-Person and Remote care management duties as described below:_:

Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
Oversees the development of the client care plans and goal settings
Offer services where the member resides, seeks care, or finds most easily accessible, including officebased, telehealth, or fieldbased services
Connect clients to other social services and supports that are needed
Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
Utilize evidencebased practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
Evaluate client's progress and update SMART goals
Provide mental health promotion
Arrange transportation (e.g., ACCESS)
Complete all documentation, including outcome measures within the timeframes established by the individual care plans
Maintain uptodate patient health records in the Electronic Medical Record (EMR) system and other business systems
Complete monthly reporting to ensure program compliance
Attend training as assigned

Your experience & qualifications:

Willing and able to work Monday-Friday 8:30am5:00pm, both in the field and remotely.
2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
Working knowledge of government and community resources related to social determinants of health
Clean driving record, valid driver's license, and reliable transportation
Excellent oral and written communication skills
Positive interpersonal skills required
Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet

Compensation & benefits
- $26-30 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.

Mileage reimbursement per IRS guidelines.
Great humans deserve great benefits At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, PTO, company holidays, 401k, and access to other wellness benefits.

Essential organizational duties:

Works at all times within the policies and guidelines of the company
Ability to use video conferencing frequently and consistently
Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:
Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
Ensures effective use of resources
Plays an active part in the development and maintenance of good relationships with all who have business with the Company
Respects at all times the confidentiality of information covering patients, staff, and volunteers and is HIPAA compliant
Promotes the company's philosophy of compassionate communication toward all patients,