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Champlin

    Customer Service Rep - Champlin, United States - PrideStaff - Brooklyn Park, MN

    PrideStaff - Brooklyn Park, MN
    PrideStaff - Brooklyn Park, MN Champlin, United States

    1 month ago

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    Description

    Job Description

    Job Description

    Customer Service Representative (B2B)

    Customer Service RepresentativeJob Overview: The B2B Customer Service Representative will work onsite and become a "Customer Delivery Specialist" serving as the essential resource for customers. You will work in a fast paced environment, where one day is never the same as the last. You will provide key support to the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers.

    Customer Service Representative Hours : 8am-5pm M-F (Onsite Champlin, MN)

    Customer Service Representative Pay: $22-25/hour

    Company Benefits:

    • Family like culture
    • Medical, Dental, Vision Benefits
    • 401K Match
    • Paid Time Off

    Customer Service Representative (B2B)

    Customer Service Representative Key Duties:

    • Serve as the essential resource/partner for customers, meeting and exceeding their expectations
    • Support the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers.
    • Provide timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time
    • Process customer orders, changes, and/or returns per established department policies and procedures.
    • Help create the customer experience by building and maintaining friendly and professional customer relationships.
    • Compute price, discounts, shipping costs, and sales margins.
    • Investigate and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.

    Customer Service Representative Key Requirements:

    • 3 years Administrative experience minimum, preferably B2B customer service. Familiar with an ERP system a plus
    • High School Diploma or GED, Bachelor Degree a plus
    • Good computer skills (Microsoft Excel, Outlook, and Word)
    • Ability to work in a team environment, can manage multiple and changing priorities
    • Skilled at customer interaction over the phone and email
    • Results driven; detail oriented with a strong sense of urgency
    • Order fulfillment/inventory management experience
    Company DescriptionPrideStaff is a Top 1% Staffing Company PrideStaff has earned ClearlyRated's Best of Staffing Client and Talent Diamond Awards for five years running. Also, PrideStaff was recognized by Staffing Industry Analysts as one of the fastest-growing staffing firms in the U.S.

    Company Description

    PrideStaff is a Top 1% Staffing Company PrideStaff has earned ClearlyRated's Best of Staffing Client and Talent Diamond Awards for five years running. Also, PrideStaff was recognized by Staffing Industry Analysts as one of the fastest-growing staffing firms in the U.S.

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