Direct Customer Service Representative - Santa Ana, United States - CGM

CGM

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Our firm was founded on the principles of passion, high performance, innovation, and development.

Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their consumers has proven to be the most successful.

Our Entry Level Direct Customer Service Representatives are trained to meet businesses with the appropriate strategy for their goals to strengthen their product messaging and help expedite their customer acquisition process.

Responsibilities**:

Work directly with consumers daily to provide any pertinent information regarding purchasing orders, upgrades, contract renewals, and answer questions effectively to ensure the high customer acquisition and retention rate of our clients
Develop an unparalleled knowledge of all our clients' products and services to better educate consumers, answer questions, and provide effective solutions to unique and individualized problems
Collaborate with other associates to better strategize for the overall success of the team and the client profit margins
Support other entrylevel sales professionals to help identify additional areas of opportunity for our clientele, to boost the customer pipeline, while maintaining a sincere and compassionate demeanor
Communicate crossfunctionally with upper management and the compliance team to ensure the proper protocols are maintained when working with consumers and our highvalued clients

Requirements**:

1 year of experience in a customer service or support role, hospitality, retail sales, or related industry experience preferred
A natural competitor that works well in a team environment driven by goals
The ability to communicate in an empathetic and professional manner with clients, customers, and other entrylevel associates
Possession of a solutionoriented mindset and is quick to adapt to changes in consumer and business needs
Maintain a great attitude and infectious positivity in a peoplefocused industry, especially faced with challenges from our customers and specific targets to meet

Pay:
$ $1,100.00 per week

Benefits: