- Responsible for customer service staffing and actively participates in performing the customer service functions
- Trains, develops, and manages the customer service team, securing the required number of staff and ensuring the required level of qualifications and experience
- Actively works to improve processes and procedures to maximize employee efficiency and customer satisfaction
- Coordination with management, other departments, manufacturers, and customers in matters of overriding importance
- Leads local business development and marketing initiatives to solicit new business and retain current customer and manages client and customer relationships which enhance the core values and reputation of the company
- Supports the development of pricing schedules and rates for any relevant ground handling services provided.
- Responsible for developing, supporting, and managing relationships with customers, vendors, suppliers, and service providers which enhance the core values and reputation of the company
- Provides all initial and recurrent training to customer service personnel and always enhancing and reinforcing relevant training programs to insure that the highest level of customer service is achieved and maintained
- Conducts daily review of all monetary transactions, ensuring that all transactions are accurate, properly completed and accounted for and balanced satisfactorily, with all appropriate customer billings and invoices completed and reconciled properly
- Supports management in the preparation, monitoring, and control of the financial aspect of the business
- Supports management in the financial analytics and customer development to enhance overall growth and market share for the company
- Drives results to meet department and company goals.
- Communicates changes or additions of departmental and company policies to the staff.
- Motivates and encourages all staff to provide the highest service levels.
- Provides general administrative and analytical support to the general manager.
- Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.
- Interact with others in a professional and respectful manner
- Recommend process and communication improvements
- Regular and prompt attendance and dependability
- Work with accuracy, clarity and an eye for detail
- Maintains a professional appearance and environment at all times
- 40% - Accounting/Reconciliation/Invoicing/Recordkeeping
- 20% - Supervisory/Training/Operational Enhancements/Facility and personnel mgmt.
- 20% - Client Relations, Marketing and Business Development
- 20% - Support and assistance to the General Manager
- On-call and overtime duties as required
- On the job training for new employees
- All other miscellaneous duties as assigned
- Minimum 2 years experience in a customer service, customer facing role with supervisor responsibilities
- Basic reading, writing and arithmetic skills required
- High School graduate, some college preferred
- Five to ten years of business aviation and/or relevant hospitality experience
- Solid understanding and proficiency with MS Word/Excel/Powerpoint
- Ability to develop and present business analysis, training tools, etc.
- Computer literate with the ability to learn propertary software as required
- Professional verbal/written communication skills required.
- Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.
- Excellent listening and problem solving skills
- Ability to work as part of a team or independently
- Ability to effectively communicate and present information
- Ability to multitask
- Ability to act under pressure and be adaptable to change on a constant basis
-
Customer Service Manager
4 days ago
PakMail Marietta, United States**Job Summary**: · We are seeking a motivated and customer-oriented packing and shipping leader to join our team. In this role, you will be responsible for providing exceptional customer service, promoting and selling shipping services, and ensuring a positive experience for our ...
-
Field Services Manager
2 weeks ago
The Erosion Company Woodstock, United StatesThe Erosion Company (TEC), the Southeast s fastest-growing erosion control company, is adding a Field Services /Area Quality Manager (AQM) to its Heavy Civil travel team. AQMs are responsible for the TEC field crews, mentoring and motivating crews to reinforce TEC s commitment to ...
-
FusionTech Ackworth, United StatesAbout the Company · Design + Build: With a team of 300 employees nationwide, two-thirds of whom are from architecture and engineering backgrounds, we are the specialist for methodical planning, construction, and revitalization of sustainable, energy-efficient buildings in the off ...
-
beBee Handyman Bonner-West Riverside, MT, United States Freelance"I am in need of a Management service with the following characteristics in Bonner-West Riverside, MT:What type of management service is needed? · Legal · Type of contract for the management service · One-time consultation · Client profile · Individual · Are you looking for a loc ...
-
Service Manager
3 weeks ago
Terminix | Forest Park Atlanta, United States**What is this role about?** · Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers. · **W ...
-
Fusion Dynamics White Hall, United StatesAs one of the largest IT service providers and digitalization partners in Europe, we are driving the digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services of tomo ...
-
Service Manager
1 day ago
Infinity Ventures Emory, United StatesService Manager / Workshop Manager Bicycle (m/f/d) · Ebersberg · Sales, Retail · Full-time · We are one of the leading bicycle specialty stores in Germany with over 40 locations nationwide and a successful online shop. You can expect a team of bicycle enthusiasts in a strong, inn ...
-
Service Manager
3 days ago
STYL Residential Dunwoody, United States**About Us** · STYL Residential is a vertically integrated, owner-operated multifamily real estate company that makes a difference. Our properties are designed to be unique and share the warmth that comes from friendly, well-served communities that we have fostered. Working at ST ...
-
Technical Service Manager
1 week ago
AVIENT Kennesaw, United StatesABOUT AVIENT: · Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. · Examples include: · * Dyneema, the world's strongest fiber, enables unmatched leve ...
-
Automotive Service Manager
1 week ago
Express oil change Kennesaw, United StatesCompany Description · Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art ...
-
Service Delivery Manager
1 week ago
Knapp Inc Kennesaw, United StatesJob Description · Job DescriptionWHO WE AREAt KNAPP (pronounced K-NAP, not Nap), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech c ...
-
Manager, Customer Service
1 week ago
CarMax Kennesaw, United States Full time9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144CarMax, the way your career should be Manage, motivate, develop and coach a team · At CarMax Auto Finance we put the needs of our customers first by helping to make the car buying experience better a ...
-
Client Service Manager
1 day ago
Bergen Logistics Kennesaw, United StatesJob Description · Job DescriptionWe are seeking a highly motivated and experienced Client Service Manager to join our dynamic team. The Client Service Manager is the main liaison between our clients and the Bergen Logistics warehouse teams, office, and technical staff. This role ...
-
Service Lane Manager
1 week ago
Hyundai of Kennesaw Kennesaw, United StatesJob Description · Job DescriptionThe Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of pos ...
-
Nursing Service Management
1 day ago
SilverTech Springdale Colony, United StatesOur team at TCW in Lahr is looking for a full-time (40 hours/week) NURSING SERVICE MANAGER (M/F/D) as LOCATION MANAGER. We are a Therapy Center for Chronic Wounds, specializing in the unique needs of patients with poorly healing wounds, particularly those at risk with large venou ...
-
Manager of Transaction Services
3 weeks ago
Infinity Ventures Loring Colony, United StatesWhat to expect at Loring Colony · As a central manager of financial due diligence projects, you will provide advisory services to corporate and private equity clients from diverse industries during transactions. · You will conduct complex business analyses of companies and busine ...
-
Functional Service Management
3 weeks ago
Crimson Enterprises Cassville, United States"Be in the middle of it all. Work together with renowned experts. We are the largest municipal hospital operator in Germany with over 100 specialized clinics, nursing facilities, and institutes. Help shape the future of healthcare in our vibrant capital city. Join us as · Head of ...
-
Project Coordinator
2 weeks ago
OSC Insurance Services Kennesaw, United States**About OSC** · OSC is a leading provider of compliance-driven tracking technology and insurance products and services for lenders, mortgage servicers and property investors. Coupled with advanced call centers, document processing and programming capabilities—and rigorous securit ...
-
Retail Key Carrier Supervisor
2 weeks ago
TJ Maxx Kennesaw, United StatesStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...
-
Manager of Adr Services
1 week ago
American Arbitration Association Inc. Atlanta, United States**Description** · **Overview** · Join our dedicated team as the Manager of ADR Services Be at the forefront of administering arbitration and mediation mass arbitration cases while leading a team of skilled case administrators. · The successful applicant will have a hybrid work ar ...
Customer Service Manager - Kennesaw, United States - Hawthorne Global Aviati
Description
Job Description
Job DescriptionPosition Summary
The Customer Service Manager is responsible for the management of the FBO customer service operations including concierge functions, logistics, business development, sales, marketing, invoicing, facility accounting management, customer relations, and adherence to company policies and procedures and safety standards for the department's staff and our clients and guests.
Primary Responsibilities
General
General Allocation of Core Responsibilities
Additional Responsibilities
Qualifications
Physical Demands
Driving – occasional travel to suppliers, conferences, off-site meetings, and support of customer needs, as required
Working Conditions
Requires both working indoors and outdoors, with exposure to nature's elements. Also regular exposures to noise, exhaust fumes and fuel vapors, and fuel to skin contact.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.