Pc Rare Disease Navigator - Tampa, United States - Pfizer

Pfizer
Pfizer
Verified Company
Tampa, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

ROLE SUMMARY


All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people.

Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.


The Pfizer Connect Rare Disease Navigator is a commercial (non-sales) customer service role enabled to remotely engage customers from the Pfizer Connect centers in Lake Forest, IL and Tampa, FL - this is an office-based role.

The Navigator will serve as the primary point of contact for HCPs and their offices. The role is focused on ensuring awareness and understanding of Pfizer's products, disease areas and related resources. The Navigator will be responsible for enabling a seamless engagement across Pfizer functions, tools, and resources.


The Navigator will reach out to HCPs proactively as well as in response to queries or requests received via PfizerPro, HQ Campaigns or other colleagues.


ROLE RESPONSIBILITIES

  • Establish relationships with HCPs/offices and assess what Pfizer information, functions, and resources are most relevant and important to that HCP/office; maintain a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilize current digital tools effectively (e.g., Veeva Engage, Zoom, Microsoft Office, Microsoft Teams) as well as adapt quickly to new/beta tools for successful customer engagement; leverage analytics to assist with insights and next best action
  • Compliantly share information and insights with internal colleagues/Pfizer functions (e.g., field medical, access/reimbursement) based on HCP/office insights to inform and coordinate customerfocused approach to that HCP/office tailored to HCP/office preferences and needs, e.

g:

  • Share HCP questions that may come up during discussion
  • Provide feedback to Marketing team to refine messaging to better address needs of target customers
  • Ensure alignment across various stakeholders in engaging the HCP and account with respect to Pfizer portfolio
  • Discuss broad range of product and disease state information and information about related resources with HCPs/offices, using approved materials with a scientific focus and bringing in other Pfizer SMEs as helpful.

Range of topics may include:

  • Relevant product and disease state information, using approved materials
  • Market trends, local epi data/comparative data across accounts, e.g., patient demographics
  • Ongoing initiatives at account level, e.g., standardization of care
  • Access/reimbursement (bringing in FAS as needed to address questions)
  • Environmental shaping and/or market development related to Pfizer's innovative science programs
  • Maintain current information and expertise with respect to Pfizer's virtual resources and offerings, educate HCPs/offices about information and resources available virtually, support access to virtual resources (PfizerPro), and direct HCP/office to PfizerPro portal as appropriate (e.g., peertopeer programs, patient support material)
  • Seamlessly and compliantly engage crossfunctional experts within Pfizer to support HCP/office informational and customer support needs (e.g., field medical, access/reimbursement)
  • Compliantly organize cross functional check in meetings, as needed, to ensure close coordination of Pfizer colleagues consistent with customer and Pfizer objectives
  • Review relevant data, e.g. HCP segment and profile information, to identify and prioritize opportunities for engagement and understand HCPs/Offices in preparing for engagement

BASIC QUALIFICATIONS

  • Bachelor's degree
  • Minimum 3 years' experience customerfacing pharmaceutical or related healthcare experience
  • Experience and proven track record in Healthcare Customer Engagement (HCPs and Accounts)
  • Strong business acumen, superior communication skills and a documented record of success
  • Ability to develop strong professional relationships in a dynamic and challenging environment
  • Proven ability to excel with crossfunctional engagement to deliver on customers' needs
  • Virtual engagement technology and CRM systems (Microsoft Teams, Zoom)

PREFERRED QUALIFICATIONS:

  • 35 years customerfacing pharmaceutical or related healthcare experience strongly preferred
  • Relevant therapeutic experience and expertise strongly preferred
  • Product launch experience preferred
  • Experience in multiple healthcare ecosystems (Medical Group, Hospital, Integrated Delivery Systems) preferred
  • Experience working with key thought leaders or high influence customers in large group practices or hospitals preferred
  • Demonstrated history of strong teamwork / collaboration
  • Demonstrated excellence
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