- The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using , Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with 7+ years of experience
- Must be able to obtain and maintain a Public Trust. Contract requirement.
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Senior AWS Connect Developer - Woodlawn, United States - Centurion Consulting Group, LLC
Description
Centurion is hiring a Senior AWS Connect Engineer/Developer to support one of our clients out of the Woodlawn, MD area. Selected candidate must reside within 2 hours of headquarters and be willing to work on-site at least 2 days a week.
Key Required Skills:
Position Description:
Basic Qualifications:
Required Skills:
Desired Skills:
Education:
Position Details:
US Citizenship or Authorization to work in US required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V
No third parties or subcontractors
