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    Commercial Lines Team Leader - Troy, United States - Brown & Brown

    Brown & Brown
    Brown & Brown Troy, United States

    1 week ago

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    Description

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

    Brown & Brown is seeking a Commercial Lines Leader to lead their Commercial Lines division in Troy, MI.

    This position will manage departments and oversee the procedures and activities of all department personnel. Responsible for ensuring clients are provided continuous service. Develop a thorough knowledge of department processes, becoming a liaison between the Account Managers, the Producer, or other departments within the agency and the carriers. Resolve departmental conflicts effectively when customer or employee issues arise. Set an example for department personnel as to work ethic and attitude. Help when personnel are behind or otherwise unable to service their clients effectively. Maintain a positive attitude and help personnel when they are not meeting B&B standards.

    WHAT YOU'LL DO:

    Include the following, other duties may be assigned.

    • Responsible for department procedures and overseeing their completion.
    • Responsible for evenly distributing workloads between department personnel.
    • Knowledge of Quality Control Compliance standards for the department
    • Responsible for overseeing that B&B standards are continuously met within the department.
    • Assist personnel when they are behind or need training.
    • Set an example as to what is expected concerning procedures and attitude.
    • Ensure that personnel are fully trained and competent in their positions, helping when one falls short of a goal.
    • Let employees know when they fall short of expectations and when they are doing well. Keep personnel motivated.
    • Maintain consistency within department.
    • Set goals for employees to better themselves.
    • Pursues a course of personal and professional development.
    WHAT YOU'LL NEED:
    • High School diploma or GED
    • Proficient with MS Office Suite
    • Exceptional telephone demeanor
    • Ability to maintain a high level of confidentiality.
    • Property & Casualty License
    • 5 or more years of experience in a similar position
    Preferred:
    • Associate or bachelor's degree in a business or financial-related discipline.
    • Insurance designation (i.e. CISR, CIC, ARM)
    • 10 or more years of experience in a similar position
    • Consistently achieve results, even under tough circumstances.
    • Communicate a concise message that resonates every time.
    • Build strong relationships and provide customer-centric solutions using speed and agility.
    • Have courage, be determined, and stay motivated in the face of adversity.
    • Make good and timely decisions that propel our company forward.
    • Create an environment where teammates feel connected and energized.
    • Build trust through honesty, integrity, and authenticity.
    • Create innovative ways for our customers and our company to be successful.
    • Support the growth and development of our teammates.
    • Attract and enlist the brightest and best talent.
    • See ahead to future possibilities and translate them into breakthrough strategies.
    • Establish a compelling vision and communicate it with a sense of purpose that inspires others into action.
    • Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
    • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
    WHAT WE OFFER:
    • Excellent growth and advancement opportunities
    • Competitive pay based on experience.
    • Paid Time Off
    • Generous benefits package: health, dental, vision, 401(k), etc.
    • Employee Stock Purchase Plan
    We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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