Field Service Technician - Spokane, United States - WEMCO, Inc.

WEMCO, Inc. Spokane, United States

2 weeks ago

Description

Job Description

Job DescriptionSalary: $18-$35 DOE

Job Purpose:

Under the general supervision of WEMCO Inc.'s Part Sales & Services Coordinator, the Field Service Technician will be a front-line employee with direct customer contact. Your main purpose will be to maintain and repair the heavy equipment used in all forms of construction, agriculture, mining, logging, materials handling, and related industries.

Job Responsibilities:

Act as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to products at the customer's site
Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs
Apply the use of specialized tools in order to work in an efficient manner; you will also be required to procure and use your own personal set of hand tools – WEMCO will not supply these for you
Obtain product technical issue information and utilize available resources including data management tools, balancing timeliness of customer response with investigation efforts; capture all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to service calls in a timely manner
Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following proper workflows and procedures with specialized equipment such as mechanical and electronic service tools, and diagnose failed components to enable a successful repaid; validate repairs by duplicating complaint to ensure it has been resolved; document the results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassemble and assemble engines or power generators by following guidelines and using the required tools to ensure a clean and organized environment; inspect and replace parts and components following re-use guidelines to minimize customers cost of ownership; perform progressive damage checks following guidelines to restore to the pre-failure condition
Perform preventative maintenance activities as per documented schedules and standards on related components in the field
Identify additional sales and service opportunities with the customer by educating customers about WEMCO's products and services as well as industry regulations
Ensure that all services are completed efficiently, on time, and correctly according to specification; repairs will be completed either at WEMCO's facility or at the customer's site
Diagnose problems and estimate the repair costs
Complete any necessary training that is in line with both skill and business requirements
Maintain service vehicle and tools for cleanliness and proper operation
Report any issues or incidents to site management and to their supervisor
Required to work on-call every other week during the evening for Spokane's Waste to Energy facility
Take and read measurements using various measuring tools including micrometers, calipers, & gauges to ensure part dimensions, features, and tolerance requirements are met per print specification
Provide maintenance expertise, troubleshooting, service, and installation on overhead cranes involving mechanical and electrical skills while returning cranes to service in a quick and timely manner
Inspection of overhead cranes to conform to OSHA, ANSI, ASME, CMAA, and other related specifications.
Test and commission new and used equipment in house as well as in the field.
Educate customers about mandated requirements for inspection criteria on overhead cranes.
Maintain your own schedule of crane inspections and service with a Corporate Calendar and dispatch yourself as needed to fulfill customer needs.
Complete paperwork and time cards accurately so that we maintain compliance with our AS9100 and ISO requirements.
Be willing to study for and pass the Crane Tech Certified Overhead Crane Inspector exam
Be willing to study for and pass the NCCO Certified Overhead Crane Inspector exam
You must also provide clothing that will protect you from all four seasons weather conditions
- WEMCO will never put you at risk in a dangerous weather situation, but we ask that you provide clothing that will protect you from rain and snow

Job Requirements:

Territories in which service work will be conducted include but are not limited to Washington, Idaho, Oregon, and Montana. Out of town overnight work may be required.
Minimum of 3 years of prior experience in a related field service role is preferred
High School Diploma, GED, or vocational diploma from a relevant technical institute is required
Prior experience with Microsoft Office products is preferred: Word, Excel, & Outlook
PLC Programming experience is preferred
Must possess a valid driver's license with a Class-A CDL endorsement with an acceptable driving record
Equipment troubleshooting and diagnostic experience
Must be committed to workplace safety – the safety of yourself, your co-workers, and our customers is of the utmost importance
Excellent oral and written communication skills
Ability to interact with customers in a positive and professional manner
Experience using pneumatic, electrical, and manual tools
Intermediate knowledge of assembly materials, metal types, and material properties

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves work in our shop and at job sites where work will be performed both indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb and balance, bend, stoop, twist, and/or crouch.

Benefits:

401k Retirement Plan
Medical Insurance
Dental Insurance
Vision Insurance
Other Supplemental Insurance
Employee Referral Program
Paid Time Off
Holiday Pay

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