- Be a prepared, passionate subject matter expert (SME) regarding all things email channel
- Add value to the client's business, become an invaluable member/partner of the Enterprise client business team
- Be self-motivated to provide solutions in a positive and collaborative manner
- Maintain detailed status reports, run status meetings
- Provide detailed monthly metrics around program performance. Prepare PowerPoint presentations, analyze results and present to teams
- Monitor & manage deliverability and inbox placement
- Uphold strong process commitment for all programs
- Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team
- Service accounts directly and indirectly, updating and including the internal leadership teams when needed
- Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
- Be service oriented and deliver flawlessly
- Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency
- BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology, or related field; or equivalent experience
- Have a minimum of 5+ years of account coordination/ account management experience in the email channel
- Have superior time management and prioritization skills
- Be confident. Be self-motivated. Be a quick learner. Be assertive
- Basic understanding of HTML/PCM helps when trying to identify issues with content or email templates
- Be calm, cool and collected under pressure. Have strong interpersonal skills is key
- Be passionate about success for yourself and the client
- Have excellent verbal and written communication skills
- Be fearless of analytics and learning new systems
- Ability to manage multiple projects concurrently
- A team player who also works well independently, thinks creatively, solves problems, and takes initiative
- Passionate about marketing and technology
- Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
- Ability to work effectively within a team in a fast-paced environment
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Account Manager - Irving, United States - Epsilon
Description
Job Description
As an Account Manager, Email Channel Delivery, you'll be responsible for the day-to-day management of email programs, driving cross functional conversations, overseeing the execution of plans and program elements.
This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production, and QC.
RESPONSIBILITIES:
QUALIFICATIONS:
