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    Evening Guest Relations - Dallas, United States - Forefront Living

    Forefront Living
    Forefront Living Dallas, United States

    2 days ago

    Default job background
    Part time
    Description

    Overview:

    Join Our Team

    Presbyterian Village North is currently hiring an Evening Guest Relations for our Independent Living facility.

    Shift is Part Time/20 hours a week; 4:00 pm - 8:00 pm Monday - Friday.

    You also have the option to work multiple Reception desks throughout campus when available. Great opportunity to pick up a few more hours

    Wonderful environment and strong teammate relationships

    401K is available after your 1st year. Come grow with us.

    With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.

    These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

    Responsibilities:

    ESSENTIAL DUTIES:

    Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
    Schedule lunch appointments, meetings, dining reservations
    Organize and prioritize large volumes of phone calls, voice and postal mail, and determine levels of priority
    Sort and distribute mail, draft written responses or replies by phone or e-mail when necessary, respond to regularly occurring requests for information, and take messages and field/answer all routine and non-routine questions
    Act as a liaison with other departments and outside agencies, including high-level staff
    Answer phones within 3 rings, take messages and/or direct calls to appropriate party
    Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)

    Both sitting behind desk and frequent walking movement is required daily
    Assist residents with various needs (activity sign-ups, internet searches, along with other resident/resident family requests)
    Routine clerical duties; along with preparing outgoing mail (i.e. first class, return receipt, UPS, etc)
    Schedule guest suites and notify appropriate departments of resident items, fill out all paperwork for bill-outs
    Schedule residents appointments in accordance with established drive schedule/routine
    Report to the Department Director all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
    Maintain front office fax machine/copier machine; make sure all supplies are at appropriate stock levels
    Distribute faxes to appropriate person in a timely manner
    Other duties as assigned by Department Director

    Qualifications:

    MINIMUM QUALIFICATIONS:

    High School graduate or GED
    2 years experience on PBX or multi-line telephone systems
    Prefer front office experience, specifically interaction with customers
    Demonstrated proficiency in MS Office programs and any other applicable systems
    Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine
    Ability to comply with organizational and departmental safety policies and procedures
    Ability to perform work tasks within the Physical Demand Requirements
    Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
    Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
    Ability to maintain the highest level of confidentiality

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