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Desktop system specialist - Milpitas, United States - Maxonic
Description
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Desktop system specialist.
Job Description:
Job Title: Desktop system specialist
Location: Milpitas, CA
Duration: 12 Months
Pay Rate: $33.25 to $35
Responsibilities:
Role requiring a senior-level person to jump in and work with the IT department.
Top 3 Daily Responsibilities
Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
Support onsite (Zoom) conference rooms; set up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); perform daily checks of conference rooms to ensure all equipment is working properly
Support and handle new hire tasks; provision new systems for replacement and new hires setup
Additional Responsibilities:
Service End-User Walk-Ups and by Phone.
Assists in determining suitable software and/or hardware to meet user requirements.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
Maintaining an inventory of PC hardware equipment and software programs
Providing relocation of PC systems as needed
Meeting and coordinating with other local Technology department members on product installation, training, and support
Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
Must have:
5+ years of experience in related field; supporting end-users (in person) in a corporate environment
Knowledge of WIN 7/10
Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on Windows)
Be able to troubleshoot video conference rooms
Communication skills; be able to assist users and explain the issues in nontechnical terms for users to understand and communicate clearly with other team members verbally, writing, and processing flow charts
Excellent customer service skills, strong attention to detail with excellent follow-up is preferred, with a sense of urgency in daily interaction with user and team
Able to work independently as well as with a team
Able to lift 40+ pounds of technical equipment
Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
Knowledge of ITIL and ITSM best practices
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Karanvir Sharma / for more details.
