Luna By Giada de Laurentiis General Manager - Scottsdale, United States - HCW MANAGEMENT CONSULTANTS LLC

HCW MANAGEMENT CONSULTANTS LLC
HCW MANAGEMENT CONSULTANTS LLC
Verified Company
Scottsdale, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:
The Luna Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in F&B Outlets. These include Luna, Pronto, Catering & Room Service, while maintaining adherence to budgeted payroll and overhead cost.

As part of our award-winning team, you will help to create the stylish and elegant ambiance and classic Italian style that our most prestigious guests have come to expect from HCW Hospitality and GDL Cucina.

Your stylish and playful attitude will entertain our guests as they enjoy our world class destination resort. He/she is also responsible for continually working with our 3rd party partners towards improving sales revenues to exceed budget.

Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents.

Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Education & Experience

  • At least 5 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 1 year of related experience.
  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  • Supervisory experience required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, highpressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Previous opening of luxury fullservice restaurant operations is recommended
Job Duties & Functions

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Maintain regular attendance in compliance with HCW Hospitality's & GDL Cucina standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with HCW Hospitality's & GDL Cucina standards and regulations to encourage safe and efficient hotel & restaurant operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
  • Maintain a warm and friendly demeanor at all times.
  • Be familiar with the organization of the hotel and know the function of each department.
  • Ensure training of all Food and Beverage personnel using the steps to effective training according to HCW Hospitality's & GDL Cucina standards.
  • Maintain followthrough of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
  • Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
  • Review F&B staff's worked hours for payroll compilation and submit to accounting on a timely basis.
  • Be responsible for developing a manager as assigned by the Corporate Office, including signoff on all competencies and assist in his/her placement.
  • Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
  • Prepare and conduct all F&B interviews and follow hiring procedures according to company S.O.P.'s.
  • Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
  • Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
  • Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
  • Ensure implementation of all HCW Hospitality's & GDL Cucina policies and house rules.
  • Assist in developing and ensure implementation of Food and Beverage promotional ideas.
  • Ensure all beverage costs are maintained to meet budget.
  • Focus the F&B Department on their role in contributing to the guest service scores.
  • Ensure compliance to company training
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