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Asst. Branch Manager I - Hillsdale, United States - Blue Foundry Bank
Description
Job DescriptionJob Description
About Blue Foundry Bank
This is the Bank Where Things are Made Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done.
Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers...We are a Bank that Gets Things DoneAt Blue Foundry Bank we invest in the well-being of our most prized employees We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives.
Our experiential learning and development program ensures employees are on track to grow their career as of day one.In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.
Position SummaryThe Assistant Branch Manager is responsible for assisting with all aspects of the branch sales and operation in accordance to banking regulations and bank procedures.
In this role, you will provide customers with exceptional financial support and advice providing quality service.Tapping into your ability to establish meaningful relationships, professionally and knowledgably address customer concerns, and utilize and implement new technology is paramount to the success of the Assistant Branch Manager.
Primary ResponsibilitiesAssumes responsibility of Branch Acquisition Manager in their absence, managing the customer experience, operations and sales activities, and employee development.
Assist with training, role play, and coaching staff to consistently provide quality service to maximize customer satisfaction.Create environment conducive to developing long lasting relationships.
Maximize customer satisfaction by delivering quality service.
Engage customers to deepen relationships, gauge customer satisfaction
Have strong understanding of Bank's consumer and business products and services.
Understand and listen to our customers and deliver appropriate consumer and business solutions.
Competently and confidently teach self-service options to customers
Participate in branch activities planned by Branch Management.
Assist with scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operations functions.
Ensure timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, reports, and other duties as assigned in accordance to policy.
Practice and display behaviors which are focused on achieving individual and branch goals.Open new accounts and related products/services; debit card, direct deposit, etc.
Perform all teller related duties and activities related to the processing of various types of accounts and ensure compliance with application regulations, policies, and procedures.
Additional ResponsibilitiesCompliance with all Bank Secrecy Act regulations, Customer Identification Program and know your customer requirements.
Promote the security and safety of all employees and customers by complying with the Security Program.
Remain current and implement all bank policies and procedures in a timely manner, including Code of Conduct.
Participates in business development efforts.
Working within Bank policy to preserve the security of all Bank assets.
Ensure the branch is open and closed in compliance with procedures.
Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
Maintain confidentiality of customer information by complying with the Privacy Policy. Comply with established policies and procedures when responding to inquiries and requests.
Handle customers with unique situations or in conflict with bank policies or procedures to ensure positive customer results. (Timely and adequate responses while maintaining the integrity of the Bank's policies and quality service levels).
Knowledge and understanding of Human Resource policies as set forth by the Bank.
Assist in other areas of the bank/branch as assigned.
Position Requirements :
High school diploma or equivalent
AND
a minimum of 3 years banking or retail experience with an emphasis on supervisory, sales, and customer service skills. College degree preferred.
Effective communication, interpersonal skills, customer service and sales skills.
Strong organizational and follow-up skills
Demonstrates effective sales and service behaviors.
Ability to speak with poise and confidence.
Ability to explain procedures and understand both verbal and written instructions.
Ability to interact with others in a positive manner.
Knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.
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