Client Services Director - New York - Pronghorn

Description

At Pronghorn, we are building a movement. Rooted in culture, innovation, and equity, we exist to create real pathways to success across the Spirits industry and beyond.

Whether you're behind the scenes or at the forefront of the brand, working at Pronghorn means stepping into purpose. We believe in bold ideas, relentless execution, and creating space for people to show up fully as themselves — and win.

At Pronghorn, we leverage powerful partnerships to build pathways. We proudly collaborate with some of the biggest and most respected names in the Spirits industry to connect bold talent with bold brands.

Whether you're supporting internal growth or contributing to a partner initiative, you'll gain real-world exposure, strategic access, and unmatched insight into an industry that's being reshaped in real time. Every role has the potential to intersect with our partner network — driving visibility, impact, and results that go far beyond the job description.

About the role

Established in 2010, our partner is an industry leader in marketing brand experiences + creating cultural relevance. Marketing is the art of telling a great story and they are some of the best storytellers in the business. They deliver experiences that are measured against excellence, from concept to completion.

The Senior Account Director is a senior client services leader responsible for overseeing experiential and live event programs across multiple brands while leading internal account teams and partnering closely with Production, Field Marketing, and Operations.

Based in New York, this role serves as a primary senior contact for clients and is accountable for strategic leadership, executional excellence, team development, and financial oversight across assigned accounts. The Senior Account Director ensures programs are delivered on time and on budget, aligned with client objectives, and identifies opportunities for account growth and long‑term partnership development.

This role is ideal for an experienced agency professional who thrives in fast‑paced environments, brings a strong strategic perspective, and can confidently manage complex programs and teams.

JOB RESPONSIBILITIES

• Serve as the senior day‑to‑day client lead across assigned experiential and live event accounts.
• Act as a trusted strategic partner to clients, translating objectives into best‑in‑class experiential programs
• Lead client meetings, presentations, and planning sessions, serving as a key escalation point.
• Oversee the end‑to‑end experiential process from concept development through execution and wrap‑up.
• Collaborate with clients to build comprehensive workback schedules and activation timelines.
• Ensure internal and external teams are aligned and accountable to milestones and deliverables.
• Provide strategic oversight across creative development, production execution, staffing, and logistics.
• Anticipate challenges and proactively drive solution‑oriented decision‑making.
• Manage, mentor, and develop Account Managers, Account Executives, and junior team members.
• Assess resourcing needs across program lifecycles and partner with leadership on staffing requests.
  
• Oversee budget development, ongoing financial management, and final reconciliation across programs.
• Review estimates, invoices, and financial documentation to ensure accuracy and compliance.
• Ensure programs are delivered within scope, on time, and on budget.
• Lead post‑event reporting efforts, ensuring insights, results, and recommendations are clearly communicated.
• Translate quantitative and qualitative data into actionable insights tied to client objectives.
• Identify executional trends, optimization opportunities, and growth areas across accounts.
• Collaborate closely with Production, Field Marketing, and Operations teams to ensure seamless delivery.
• Support new business initiatives, RFPs, and pitch development as needed.
• Stay informed on experiential, cultural, and industry trends and apply learnings to client work.
• Represent the company professionally at client meetings, activations, and industry events.

QUALIFICATIONS & REQUIREMENTS

• 7–10+ years of experiential marketing or live events experience in an agency client services role
• Proven success leading complex experiential programs from concept through activation
• Demonstrated experience managing and developing junior account team members
• Strong background in alcohol / spirits‑based experiential marketing preferred
• Exceptional client‑facing, communication, and presentation skills
• Highly organized, strategic thinker with strong attention to detail
• Proven ability to manage multiple brands and activations simultaneously
• Strong budget development and financial management experience
• Proficiency with Google Suite, Adobe Acrobat, and project management tools preferred)
• Based in the greater NYC region

BENEFITS

• Medical, Dental & Vision Insurance – Multiple plan options with telemedicine access
• Generous PTO & Paid Holidays – Prioritizing work‑life balance
• Life & Disability Insurance – Company‑paid options for added security
• HSA & FSA Plans – Tax‑advantaged savings for healthcare and dependent care
• Employee Assistance Program (EAP) – 24/7 confidential support services
• Professional Development – Ongoing training and leadership growth
• Wellness Perks – Gym discounts, wellness programs, and more

Why Choose Us

At Pronghorn, we don't offer jobs — we offer impact. Every seat here is a chance to build, influence, and disrupt industries that weren't designed with everyone in mind. We are culture shapers, talent developers, and brand builders who believe in doing meaningful work that leaves a legacy.

When you join the Pronghorn network, you're stepping into a community of leaders, creators, and innovators driving real change across the spirits industry. Here, your voice matters. Your ideas move. And your work shows up in real ways — in culture, in communities, and on shelves nationwide.

We move fast. We lead boldly. And we invest in our people every step of the way.

Salary: $130,000 – $145,000 per year (based on experience, plus performance bonus)
Work Authorization

Due to the nature of these positions, we are unable to provide sponsorship for U.S. work authorization now or in the future.

Equal Opportunity Employer Statement

Pronghorn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.