Executive Housekeeper - Mesa, United States - Home2 Suites by Hilton Mesa Longbow

Description

The**_ _
_Executive Housekeeper__ _is responsible for ensuring efficient operations of the Housekeeping Department in accordance with hotel standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with hotel standards, schedule selfaccording to the business levels of the hotel.
• Maintain high standards of personal appearance and grooming (per brand standards).
• Always comply with standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry personnel.
• Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over set room limit or with General Manager's approval (property specific.
• Ensure compliance to company and brand training using the steps to effective.
• Conduct all employee performance appraisals according to standards.
• Review Housekeeping staff's worked hours for payroll compilation and submit to AGM/GM on a timely basis.
• Conduct monthly department meetings with housekeeping staff.
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the required payroll reporting to the General Manager/AGM weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to hotel standards.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to hotel requirements.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Conduct Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following hotel procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all hotel policies and house rules.
• Train and review all "House Safety" rules and procedures with Housekeeping staff.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to hotel standards.
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents presented to Housekeeping in an attentive, courteous, and efficient way.
• Attend monthly allemployee team meetings, and any other functions required by management.
• Attend weekly staff meetings and provide training.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Conduct daily morning meeting with staff.
• Conduct weekly walk through with General Manager and Property Engineer.
• Sanitize work area every 20 minutes in high guest contact areas and every hour in back office spaces; more often is hotel is busy.
• Wash or sanitize hands every 2030 minutes while in high contact areas.
• Ensure proper protocol is followed when handling all soiled linens, bedding, etc. according to hotel standards.
• Regularly walk the property throughout the day to ensure proper cleaning/sanitizing is occurring.
• At least 3 years of progressive experience in a hotel or a related field; and/or a 2 or 4year college degree and 2or more years of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.