Strategic Account Manager - Tempe, United States - Ryder System

Ryder System

Verified Company

Tempe, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary

The Freight Brokerage Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers.

Develop a carrier coverage strategy and have full autonomy for supporting a customer's truckload & LTL coverage needs.

Directly engage with Account Executives, Shipment Management Associates (SMA) and Business Development Managers as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Essential Functions

Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
Tender accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
Manage daytoday planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period

Additional Responsibilities

Continuous improvement in all segments of the business
Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
Performs other duties as assigned

Skills and Abilities

Strong verbal and written communication skills
Demonstrates problem solving skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Demonstrates customer service skills
Effective negotiation skills
Competitive nature and the drive to contribute to winning culture
Flexibility to operate and selfdriven to excel in a fastpaced environment
Detailed oriented with excellent followup practices
Ability to work independently and as a member of a team
Capable of multitasking, highly organized, with excellent time management skills
Ability to lead/manage others
Ability to inspire and develop staff
MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required

Qualifications

H.S. diploma/GED required H.S Diploma/GED
Bachelor's degree preferred Business, Logistics, or related field of study
Three (3) years or more Business related experience required
MS Office (Outlook, Excel, Word, PowerPoint, etc) intermediate required

Travel: 1-10%

DOT Regulated:
None

Job Category:
Inside Sales

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

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