Audiovisual Manager - Madison, United States - The Edgewater Hotel

The Edgewater Hotel

Verified Company

Madison, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Purpose

Duties and Responsibilities

Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.
Assist in software and hardware rollouts, and communication to the end users.
Be part of an oncall weekly rotation for emergency and after hour incidents.
Handle support and service requests including prioritization and scheduling requests, incidents, and problems appropriately and escalate as needed. Report to management as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Create new users in necessary systems then coordinate the deployment of enduser devices.
Coordinate computer network access and use for employees.
Assist banquet department with audio visual setups for group functions in all meeting spaces.
Ensure that technology is used to automate and streamline processes wherever possible.
Perform postresolution follow ups with stakeholders.
Answer trouble ticket and technical requests from users.
Diagnose hardware and software problems and replace defective components.
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance to determine the need for repair or replacement.
Help Track IT Assets
Manage the access control software for encoderenabled doors.
Assist, as needed, in pulling and terminating new network wire runs to expand network functionality and growth.
Image and deploy workstations.
Assist management and staff with the daily functions of IT hardware & software. Address guest impact issues immediately.
Other duties as assigned.
Have a flexible schedule including availability to work evenings, weekends, and holidays as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

College diploma or university degree in a technical field such as Computer Science and/or 23 years equivalent work experience.
Working knowledge or experience in: Microsoft Active Directory, Microsoft 365 Admin, Endpoint Security Software, Server Virtualization technology and network firewall management.
Prior experience working with in hospitality industry preferred.
Ability to focus on hotel guest needs, remaining calm and courteous at all times.
Familiarity with computer technology and variety of helpdesk concepts, practices, and procedures.
Creative thinker with ability to prioritize effectively.
Be physically able to perform the duties required including ability to lift 50lbs and long periods of standing and walking.
Possess above average verbal and written communication skills.
Exceptional attention to detail and clear documentation ability.
Must possess excellent organizational skills.
Ability to meet deadlines and handle difficult situations.
Ability to handle multiple tasks and priorities.
Use analytical skills for measuring business potential and value to the hotel.
Interact with all levels of customers and hotel management.
Other duties as assigned.

Working Conditions
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may require evening and weekend work, working outdoors, working with challenging clients, and mínimal travel.