- Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
- Adding a new child to the family is a big adjustment We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
- Ministry Brands is a stigma free company with the National Alliance on Mental Illness.
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Director of Operations - Richardson, United States - Ministry Brands
Description
Ministry Brands is looking for aDirector of Operations
to join our growing team
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations.
We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades.
The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued.
We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
What you'll doGuide, direct, and evaluate the work of Support and Implementation management team members
Define and maintain key operational metrics to drive efficient customer success
Collaborate with leadership to understand and optimize business P&L
Liaise with key Product, R&D, and Sales leaders to ensure seamless customer experience
Serve as the primary escalatory point of contact for all customers
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Provide coaching and feedback in regular one on ones with employees
Meet or exceed monthly, quarterly, and annual goals set by management
Who you are
BA/BS degree in Business Administration, Sales or relevant field, or equivalent experience
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple customer and team related needs at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Attention to detail with excellent organization skills
Great people skills; ability to quickly understand your audience and tailor the right message to them
Physical Considerations:
Ability to work in a general office environment
Ability to handle extended periods of computer-based work, including telephone
Ability to work flexible and long hours, as needed
Travel Considerations:
Domestic and/or international travel required, estimated up to 15%
Benefit offerings designed to promote a life of balance
At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options
There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays
Paid parental leave
Ministry Brands is proud to be an Equal Employment Opportunity Employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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