Patient Representative PCS MHB - Buffalo, United States - Catholic Health System

Description

Salary:
USDFacility: Mercy Hospital of BuffaloShift: Shift 1Status: Full Time


FTE:

Bargaining Unit:
ACE AssociatesExempt from Overtime: Exempt: No

Work Schedule:

Days and EveningsHours: Flexible hours days and evenings 8 to 4, 11 A to 7 PSummary:The role of Patient Representative is to act as a liaison between the hospital and its associates and the patient and/or family.

The function is to interpret patient and/or families perceptions and needs in order to advocate and assist them to maximize the patient's satisfaction.

The Patient Representative is also responsible for service recovery, for receiving, investigating and follow-up of complaints, Communication Assistance Policy (all aspects including policy, equipment, interpreters and payments), Patient Bill of Rights and Health Care Proxy information.

Responsibilities:
EDUCATION+ Bachelor's Degree required; Bachelor's degree of Science in Nursing or related health care field preferred EXPERIENCE+ Three (3) to five (5) years of experience working with people in a professional capacity+ Previous RN experience a plusKNOWLEDGE, SKILL AND ABILITY+ Strong written and verbal communication skills+ Strong leadership skills and problem solving skills+ Ability to be compassionate and understanding to needs of patient and/or family+ Ability to balance objectively with empathy and sensitivity+ Ability to remain focused and follow a problem to resolution+ Strong computer skills+ Strong organizational skillsWORKING CONDITIONS+ The majority of time is spent on-site+ The role does require travel to other CH facilities to attend meetings and for the purpose of training & in servicing+ Occasionally, the role requires travel to primary care sites for complaint investigation or resolutionENVIRONMENT+ Intermittent exposure to a few unpleasant physical conditions+ Frequent exposure to many disagreeable physical conditions


REQNUMBER:
28082