Patient Representative PCS MHB - Buffalo, United States - Catholic Health System

Description

Salary:

USD

Facility:
Mercy Hospital of Buffalo


Shift:
Shift 1


Status:
Full Time


FTE:

Bargaining Unit:
ACE Associates


Exempt from Overtime:
Exempt: No


Work Schedule:
Days and Evenings


Hours:
Flexible hours days and evenings 8 to 4, 11 A to 7 P


Summary:

The role of Patient Representative is to act as a liaison between the hospital and its associates and the patient and/or family.

The function is to interpret patient and/or families perceptions and needs in order to advocate and assist them to maximize the patient's satisfaction.

The Patient Representative is also responsible for service recovery, for receiving, investigating and follow-up of complaints, Communication Assistance Policy (all aspects including policy, equipment, interpreters and payments), Patient Bill of Rights and Health Care Proxy information.

Responsibilities:

EDUCATION
Bachelor's Degree required; Bachelor's degree of Science in Nursing or related health care field preferred


EXPERIENCE
Three (3) to five (5) years of experience working with people in a professional capacity

Previous RN experience a plus

KNOWLEDGE, SKILL AND ABILITY

Strong written and verbal communication skills

Strong leadership skills and problem solving skills

Ability to be compassionate and understanding to needs of patient and/or family

Ability to balance objectively with empathy and sensitivity

Ability to remain focused and follow a problem to resolution

Strong computer skills

Strong organizational skills


WORKING CONDITIONS
The majority of time is spent on-site

The role does require travel to other CH facilities to attend meetings and for the purpose of training & in servicing

Occasionally, the role requires travel to primary care sites for complaint investigation or resolution


ENVIRONMENT
Intermittent exposure to a few unpleasant physical conditions

Frequent exposure to many disagreeable physical conditions


REQNUMBER:
28082