Front Desk Associate - Costa Mesa, United States - Pacific College

Pacific College
Pacific College
Verified Company
Costa Mesa, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description

SUMMARY

SPECIAL REQUIREMENTS

ESSENTIAL DUTIES - May include but not limited to:

  • Operate telephone system on Microsoft Teams to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
  • Greet persons entering campus, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Schedule appointments; maintain and update appointment calendars.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers or members of the public. Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with documents.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Perform duties, such as taking care of plants or straightening magazines, to maintain lobby or reception area.
  • Keep awareness and/or record of staff members' whereabouts and availability.
  • Schedule space or equipment for programs and prepare lists of participants.
  • Process and prepare memos, correspondence, or other documents.
  • Regular and reliable attendance at the College during scheduled days and work hours. Periodic evening and weekend work required. Some overtime may be required.
  • Perform such similar, comparable or related duties as may be assigned or required.

KNOWLEDGE/SKILLS

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Reading Comprehension — Understanding written sentences and paragraphs in workrelated documents.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Time Management — Managing one's own time and the time of others.
  • Service Orientation — Actively looking for ways to help people.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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