Desk Side Support Staff - Reston, United States - TekwissenGroup

TekwissenGroup
TekwissenGroup
Verified Company
Reston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

JOB DESCRIPTION:


  • This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office).
  • After the move to the DC office to support there will still be some travel for support in the Reston office location on an as needed basis.
  • The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Responsibilities:


  • Responsible for servicing incident and request tasks for deployed infrastructure services to endusers including moves, adds and changes.
  • Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
  • Follows the established technology standards, policies and support processes.
  • Helps establish and monitor metrics on service delivery and customer satisfaction.
  • Responsible for providing enduser support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
  • Supports Local Area Network and Wireless Network, etc.
  • Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
  • Manages and maintains local assets and configuration items in ServiceNow.
  • Perform moves, adds and changes.
  • Participate in special projects, as assigned.
  • Travel to offices/ job sites for short term project support
  • Provides proactive and timely support to executives and VIPs

Basic Qualifications:


  • Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
  • 1+ years of experience providing enduser IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
  • 1+ years of experience with incident and request management system like ServiceNow.
  • 1+ years of experience supporting executives and VIPs.

Additional Information:


  • Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
  • Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
  • Work within a local team environment, as well as the extended Corporate IS&T staff
  • Understanding of basic networking technologies and principles.
  • Must have the ability to work in a demanding environment, managing multiple priorities.
  • Ability to identify, plan, install and support offsite meetings and conferences, as needed.
  • Ability to lift 50 lbs.
  • A+ certification preferred

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract


Pay:
$ $40.00 per hour


Work Location:
In person
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