- Develop and maintain productive working relationships with independent contractors (ICs) and in-house labor by communicating client priorities and collaborating to solve problems.
- Review the scope of work and ensure quality assurance per account to retain existing and gain new business.
- Communicate with Facility Solutions Managers daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Make recommendations for IC work assignments, manage client standards and company guidelines, and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, requests, new client starts, or VIP treatment needing attention.
- Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
- High school diploma required
- Building, facilities, janitorial or similar industry experience a plus
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- CRM experience preferred.
- Must be bi-ligual (English/Spanish)
- MUST be available on weekends (Saturday/Sunday)
- Must have a clean driving record and a valid driver's license
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Janitorial Account Manager- Evening shift - San Diego, United States - City Wide Facility Solutions
Description
Job Description
Job DescriptionDo you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time and/or evening shift position? If you answered yes, consider this great opportunity with City Wide
We are seeking a Night Manager to join our team in San Diego The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services and maintaining the relationship between City Wide and Independent Contractors. The employee must be able to review the client contract and check that work expectations have been met.
City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, provides solutions to various issues clients face at their facilities. We offer competitive pay and benefits within a collaborative and energizing culture
Essential Functions
Requirements
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Benefits
City Wide offers a competitive compensation and benefits package, and this position has tremendous growth opportunities.
$ $25.00 hourly DOE, plus bonuses
Company contribution of $500/mo towards health, vision, dental, and life and supplemental insurance
Company paid for short-term disability insurance
Mileage reimbursement or use of company vehicles
Company 401k contribution= 3% of base pay
Great company culture
Great PTO and paid holiday plan.
Janitorial Account Manager- Evening shift professionals in San Diego
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Emily Petr
Head of Product and Logistics