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    Patient Service Representative/Rehab Aide - State University, United States - Intermountain Healthcare

    Intermountain Healthcare
    Intermountain Healthcare State University, United States

    1 month ago

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    Description
    Job Description:
    This is a multipurpose position in which duties range from carrying out basic patient care tasks as directed by a licensed therapist to overseeing a variety of operational activities for the department.

    Job Essentials
    • Assist the Therapist in carrying out the orders that the Therapist requires for the patient's rehabilitation.
    • Check, order, and stock equipment/supplies.
    • Clean, organize and label, maintain equipment, including labeling and maintaining identification of existing equipment.
    • Complete data entry for the Therapist and for patient care purposes.
    • Routine office and clerical duties as assigned.
    • Assist patients in safely using the exercise equipment correctly.
    • Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
    • Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
    • Thoughtfully directs patients on next steps and informs patients about delays and wait times.
    • Promptly schedules appointments utilizing provider templates and scheduling guidelines.
    • Proactively requests payments from patients on current and past medical services.
    • Receives and processes those payments following appropriate procedures for handling payments.
    • Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
    • Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
    • Completes training and pass-off requirements.
    Minimum Qualifications
    • Six months of customer service experience involving interactions with customers.
    • Demonstrated basic computer skills involving word processing and data entry.
    • Professional manner and strong interpersonal and communication skills.
    • Basic Life Support (BLS) for healthcare providers.
    Preferred Qualifications
    • One year of customer service experience, especially in a hospital or medical office.
    • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
    • Demonstrate excellent verbal and written communications skills.
    Physical Requirements:

    Carrying, Squatting/kneeling, Sitting, Speaking, Standing, Seeing, Pulling/Pushing, Manual dexterity, Lifting, Hearing/Listening.

    Anticipated job posting close date:
    05/17/2024

    Location:
    Utah State University Athletics

    Work City:
    Logan

    Work State:
    Utah

    Scheduled Weekly Hours:
    20

    The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
    $ $22.32

    We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

    Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

    Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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