Service Specialist - Melville, United States - EPSG

EPSG

Verified Company

Melville, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Looking for a fulfilling career that encompasses the dynamic world of payments? Join us at EPSG We are the leading provider of integrated payment solutions and _the_ destination for aspiring professionals like you to make payments the first and last stop in your career.

Target Start Date:
July 8th, 2024

BENEFITS FOR YOU

Comprehensive benefits, including medical, vision, and dental
Paid time off
401K with company match
Opportunity for growth
Paid holidays
Employee Assistance Program

YOUR KEY RESPONSIBILITIES

Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments
Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
Analyze merchants' paymentsrelated issues, assist with disputes, and provide sustainable solutions
Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' paymentrelated concerns
Maintain indepth knowledge of functionalities for all equipment & systems used by the Service Center team
Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software
Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns.
Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance
Proactively identify gaps in processes or products that can potentially lead to merchant churn
Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant
Ability to work evenings and/or weekends

QUALITIES AND QUALIFICATIONS WE LOOK FOR

Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor or Payment Service Provider in a similar position
Skilled in customer service and technical support
Outstanding written and verbal communication skills
Ability to work in a fastpaced environment
Exceptional listening skills
Quick problem solving and decisionmaking skills
Computer literate with proficiency in Microsoft productivity tools and Salesforce
Ability to work independently and objectively with a commitment to delivering results
Effective interpersonal and training/advising skills;
Sound judgment with the ability to influence positive change;
Ability to prioritize and use time efficiently based on the importance level of the issue at hand.

- _ TSYS and First Data platform experience is preferred but not mandatory_
- _ Spanish speaking preferred but not mandatory_

WHO WE ARE
EPSG is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform.

With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants.

As a company built _by sales partners, for sales partners, and merchant by merchant,_ we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

Pay:
$ $21.00 per hour

Schedule:
Schedule will vary based on shift you are assigned to.