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    Field Service Engineer Palo Alto CA - San Francisco, United States - Convergent Dental

    Convergent Dental
    Convergent Dental San Francisco, United States

    2 weeks ago

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    Description

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients.

    Job Summary

    We are seeking a skilled Field Service Engineer based in Palo Alto, CA. to join our team. In this role, you will provide technical support either over the phone or by travelling to customer locations where you will diagnose and repair their existing laser, install new hardware or parts and provide maintenance services as needed. The ideal candidate is friendly, reliable, and has the technical skills to get the job done. Client satisfaction is a top priority. This job typically requires 100% travel.

    In this position you matter. This role fills a critical need and contributes significantly toward our company's success.

    Responsibilities:

    Perform technical assignments to install, modify, and repair our laser based Dental Systems

    Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures.

    Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects.

    Replace or repair defective parts; may require modification or replacement components.

    Reassembles dental devices or equipment and tests assembly for conformance to specifications.

    Maintain an inventory of materials, including electrical, mechanical, and optical components for in field servicing of customer devices.

    Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards.

    Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance.

    Provide customers with timely and accurate technical information in a positive and straight forward manner.

    When needed provide training to dental office staff on the set up and maintenance of the dental laser.

    Qualifications:

    High school diploma/GED

    Previous experience in a Field Service capacity, a minimum of 3 years experience solving problems with computer hardware, software and medical devices preferred

    Basic knowledge of electro-mechanical systems (lasers and optics valued)

    ASEE or equivalent technical education

    Excellent problem-solving skills and attention to detail

    Excellent customer service skills

    Able to work independently

    Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs.

    May require after hours telephone support or on-call availability

    MS Office Suite experience required

    Experience in Dental or Medical practices reliant on advance technologies a plus

    Valid driver's license and clean driving record

    Ability to travel where needed, depending on location could be by car or plane

    Benefits/Perks

    Flexible Scheduling

    Competitive Compensation & benefits

    Career Advancement Opportunities

    Convergent Dental is committed to developing a diverse and talented team. All candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

    Convergent Dental is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

    Disclaimer for Recruitment Agencies Convergent Dental, Inc. does not accept unsolicited resumes from recruiters or employment agencies in response to our Careers page or any job posting or social media post. Convergent Dental, Inc. will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Convergent Dental, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes received, including those submitted to hiring managers, are deemed to be the property of Convergent Dental, Inc.

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