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Palm Beach

    Concierge Lead - Palm Beach, United States - Mint Eco Car Wash

    Mint Eco Car Wash
    Mint Eco Car Wash Palm Beach, United States

    1 week ago

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    Description
    Concierge Lead


    Reports to:
    General Manager


    Job Summary:

    As the Concierge Lead at Mint Eco Car Wash, you play a pivotal role in consistently delivering a 'five-star' experience for our guests and employees.

    We Exist to Make People Happy, success in this role is driven by our commitment to being experimental, expert in our field, and maintaining a critical eye for continuous improvement.

    We prioritize building strong relationships through open communication, honesty, and trust.

    Our process-oriented approach ensures that we trust in our methods and continually refine them for optimal results, firmly believing in the power of trusting the process as a key driver of our success.

    The concierge lead is also tasked with opening and closing the site and assisting their team in administrative duties- such as creating schedules and training new team members,


    Key Responsibilities:

    Department Performance:

    • Contribute to your department's success by working with and inspiring your team to reach and exceed the department's goals relative to sale mix, p-rates, and Google reviews.

    Accountability:

    • Hold team members accountable who are not performing at the required level.
    • Celebrating team members who are consistently high achievers.

    Training & Coaching:

    • Work alongside your department's training staff to quickly train new hires.
    • Provide additional training/re-training to existing staff members as needed.
    • Provide ongoing performance feedback through coaching.

    Customer Service:

    • You must be able to resolve guest complaints in a manner that is professional, empathetic, and consistent.


    Qualifications:

    • Ability to work flexible hours, including weekends and holidays.
    • Previous experience in customer service, sales, or leadership roles.
    Preferred

    Qualifications:

    • Experience in the car wash industry or related field.
    • Sales experience and familiarity with DRB point-of-sale system.
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