Lead Concierge - Boca Raton, United States - Sunscape Boca Raton

Sunscape Boca Raton

Verified Company

Boca Raton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities:

The Lead Concierge supports the Business Office Manager and serves as an ambassador for the Community.

He/she executes receptionist and other responsibilities as defined in this job description to assist in the administration of the Community.

Provides positive first impression to all who enter the Community.
Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
Greets all visitors in a friendly, courteous, and professional manner.
Screens and requires visitors to "sign in" at reception desk.
Notifies Residents of visitors.
Instructs Resident's visitor according to Resident's instructions.
Receives and processes incoming mail.
Accepts all outgoing mail/packages.
Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
Maintains and updates Emergency Phone Number Log and keeps log at front desk.
Maintains and updates emergency contact information on each Resident and keeps information at front desk.
Assists managers with various clerical responsibilities.
Pages staff wearing beepers, as necessary.
Takes RSVPs for special functions, as necessary.
Oversees signup for scheduled transportation.
Hands out maintenance requests forms and passes them onto Environmental Services Director.
Responsible for training all Concierge Team Members (using concierge job description) and all other Team Members answering the phones.
Assist the General Manager/Business Office Manager with the interviewing/hiring process of all concierges.
Assist Business Office Manager/Director of Community Relations in conducting monthly concierge's meetings.
Assist Director of Community Relations in training the standard for handling inquiries (both phone and in person).
Knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
Ensure (10) Marketing Packets are complete at all times.
Manage inventory of marketing supplies (brochures, folders, masthead paper) as set by the Director of Community Relations.
Order/make new resident name plates.
Order welcome gift. Welcome note from General Manager.
Manage the concierge schedule (Team Members responsible for calling Lead to make and have schedule changes approved).
Assist the Director of Community Relations in managing a welcoming, homelike professional atmosphere in the lobby at all times.
Gather information from the Resident Profile as needed by the Salus Coach (ie: birthdays, interests, religion).
Ensure welcome and birthday signs are created and posted for all new residents along with the daily activities each day.
Keep front desk and lobby area neat and organized.
Manage process for guest dining reservations (and staff dining tickets if used by the home).
Manage reservations for the private dining room.
Follows all emergency procedures.
Understands all safety policies and procedures.
Communicates effectively with Business Office Manager and other team members.
Immediately advises Business Office Manager, Wellness Director, and General Manager of any changes in physical and/or mental health of resident immediately.
Performs other duties as necessary.

Qualifications:

High School Diploma required.
Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
Prior experience in working with public.
Requires considerable initiative and judgment.
Must have wordprocessing and clerical skills.
Must be able to work flexible hours and participate in holiday activities.
Must be comfortable with a multiline telephone system, answering, taking messages and transferring calls.
Strong organizational, oral, and written communication skills.
Selfmotivated and ability to work with mínimal supervision.
Must possess the ability to communicate effectively with all levels of management, team members and outside contacts.
Customer service oriented.
A proven team player.
Physically able to bend and reach.
Physically able to sit for extended periods of time.
Physically able to lift up to 40 pounds at times.

Miscellaneous:

May be video recorded from devices installed by families in residents' apartments.
May have picture taken and image used in social media or community advertising.
Required to work weekends and holidays as assigned.
May be required to work on shifts other than the one for which hired.
May be required to work extended hours (up to 16 hours per day).
May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B C viruses.
Background, criminal, and drug tests as required by HR policies and procedures.
May be asked to submit to random drug test during employment.