- Ensuring prompt and precise communication regarding order statuses, expediting requests, pick lists for the Texas plant, and maintaining the integrity of customer information in our systems.
- Providing quotes, addressing inquiries via telephone, fax, and email, as well as offering resources and solutions to resolve any customer issues.
- Play a pivotal role in managing interdepartmental communication to meet customer service objectives. This involves cultivating proactive relationships with various departments such as Buyers, Operations, Shop, Shipping, Engineering, and Sales to ensure workflow efficiency and customer satisfaction.
- Collaborate closely with Engineering and Sales teams to ensure timely updates to systems with new products, product numbers, pricing, etc.
- Maintenance of the customer service procedures manual.
- Lead the department, overseeing staff in Texas by strategically hiring, managing performance, handling disciplinary actions, and termination practices.
- Provide coaching, mentoring, and training to enhance employee development, focusing on customer service training that emphasizes interdepartmental interactions, product knowledge, company history, and task prioritization.
- Proficiency in Microsoft Office and familiarity with ERP Systems.
- Strong interpersonal skills with a proactive approach to customer service.
- Excellent verbal and written communication skills.
- Demonstrated ability to make decisive decisions.
- Tactful communication skills across all levels.
- Critical thinking and problem-solving abilities coupled with sound judgment.
- Strong organizational skills and attention to detail.
- Ability to work on a computer for extended periods.
- Capability to lift 10 pounds and reach/bend to access documents.
- Minimal domestic travel may be required.
- Typical office setting.
- Willingness to work additional hours as needed to fulfill responsibilities.
- Bachelor's degree preferred.
- 5 years of supervisory experience in a customer service or order entry environment.
- Experience in manufacturing preferred.
-
Service Manager
2 weeks ago
CoolSys - Refrigeration and HVAC Systems Houston, United States Full timeOverview: · With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and ener ...
-
Service Manager
2 weeks ago
Leslie's Poolmart, Inc. Houston, United States Full timeDescription · "> DIVE IN TO A NEW CAREER WITH LESLIE'S: · Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career ...
-
Service Manager
6 days ago
H&E Equipment Services, Inc. Houston, United States Full timeJob Description · : The Service Manager leads all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the service technicians' work area, prioritization of work orders, and ensuring that all safety prot ...
-
Motor Service Manager
3 weeks ago
Nesco Resource Houston, United StatesOur esteemed manufacturing client located in Houston, TX, is in search of a vibrant Motor Service Manager. The ideal candidate will: · Spearhead the daily operational functions of the motor service division, encompassing scheduling, workload management, and resource allocation. · ...
-
Service Manager
1 week ago
The Goodyear Tire & Rubber Company Houston, United StatesService Manager - Houston, TX · Date: May 11, 2024 · Location: · Houston, TX, US, · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · Now Hiring - New Opportunities Apply Today, Interview Tomorrow · Very Competitive Experience Based Pay + Full Benefit Package · Walk ...
-
Aftermarket Service Manager
1 week ago
Honeywell Houston, United StatesJoin a team recognized for leadership, innovation and diversity · As an Aftermarket Service Manager here at Honeywell, you will manage the assigned customer contracts in a way that combines the customers' goals with the business's goals to form a cohesive, data-led, and customer- ...
-
Service Manager
4 weeks ago
Oceaneering International Houston, United States Full time· Company Profile · Oceaneering Mobile Robotics (OMR) designs, manufactures, implements, and maintains innovative turnkey logistics solutions based on autonomous mobile robot technology. With over 1,700 mobile robotics deployed worldwide and with over 30 million miles accumulate ...
-
Project Services Manager
6 days ago
Orion Group Houston, United StatesGreat opportunity to work for a successful E&P Company who focus on deepwater upstream projects, as a Project Services Manager in Houston · The Role: · The Projects Services Manager will be responsible for developing and maintaining guidance to support project teams in project pl ...
-
Service Coordinator Manager
6 days ago
Harris Health Houston, United States Full timeJOB SUMMARY · The Service Coordinator Manager will be responsible for the oversight of the daily operations and coordination related to the activities assigned to Service Coordination staff including daily team operations, internal and external departmental relations, and recruit ...
-
Service Center Manager
2 weeks ago
SGS Houston, United States Full timeJob Description · The Service Center Manager oversees and monitors the efficiency of the service center operations to ensure high quality customer satisfaction. This role is responsible for managing service center staff to to maintain the storefront to receive client samples, man ...
-
Service Manager/Foreman
6 days ago
Gpac Houston, United States Full timeWorking with a well-respected agriculture equipment company that is looking for a highly motivated individual to fill the role of Service Manager/Shop Foreman. You will be responsible for filing warranty claims with the equipment manufacturer. You will be responsible for scheduli ...
-
Aftermarket Service Manager
4 weeks ago
Honeywell Houston, United Statesteam recognized for leadership, innovation and diversity · As an Aftermarket Service Manager here at Honeywell, you will manage the assigned customer contracts in a way that combines the customers' goals with the business's goals to form a cohesive, data-led, and customer-informe ...
-
Administrative Service Manager
2 weeks ago
Allseas Houston, United States· To stay ahead of the industry, we are developing tomorrow's technology today, transforming bold ideas into state-of-the-art solutions to meet the market's ever-changing needs. Do you trust your own vision and have the courage to pursue it? Then join the thinkers, leaders and v ...
-
Manager, Dining Services
6 days ago
Brookdale Senior Living Houston, United States Regular Full timeManager, Dining Services · Overview · Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity · Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA) · Make Lives Better Including Your Own .If you want to w ...
-
Service Manager
2 weeks ago
Tru Green Houston, United States101140 · 14150 Westfair East, Houston, Texas 77041 · TruGreen accepts applications on an ongoing basis. · Job Description · TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while help ...
-
Automotive Service Manager
1 week ago
Christian Brothers Automotive Houston, United States Full timeCompany Description · Christian Brothers Automotive · Benefits: · Closed Every Weekend To Spend Time With Family & Friends · Performance Based Commission · Paid Vacation & Paid Holidays · Healthcare Benefits Available · Matching Retirement Plans · Local Owner - Onsite Da ...
-
Customer Service Manager
2 weeks ago
NOV Inc Houston, United States Full timePRIMARY RESPONSIBILITIES · Partner with the sales, marketing, and commercial organizations to correlate and align with the business decisions and identified strategies. · Develop, issue, and manage tender documents. · Negotiate contract commercial terms ensuring they meet requ ...
-
Manager, Risk Services
2 weeks ago
Enterprise Products Houston, United StatesJob Description · Description The Risk Services Manager is responsible for activities facilitating placement of insurance programs for integrated midstream energy operations across the United States. Operations include crude oil, natural gas, NGL and petrochemical processing, s ...
-
Customer Service Manager
2 weeks ago
Leslie Bourgeois - State Farm Agent Houston, United States Full timeBenefits:Flexible schedule · Paid time off · ROLE DESCRIPTION: · As a Customer Service Manager - State Farm Agent Team Member with Leslie Bourgeois - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insuranc ...
-
Service Manager
2 days ago
Windsor Communities Houston, United States· Position at Windsor Communities · Service Manager Windsor at West University - Houston, TX · At Windsor Communities, it's all about people. We are privately owned property management company that owns and manages all its assets. As a Windsor Service Manager, you have a dedic ...
Customer Service Manager - Houston, United States - Vibration Mountings and Controls Inc
Description
Job Description
Job DescriptionDescription:As the Customer Service Manager, you will oversee the provision of accurate, comprehensive, and timely responses to both internal customers in New Jersey and Texas, as well as external customers.
Responsibilities not limited to:
Knowledge/Skills/Abilities:
Working Conditions and Physical Requirements:
Work Environment:
Minimum Qualifications:
Customer Service Manager professionals in Houston
-
Tiffany Harris
Hard dedicated working women
-
Tiara Richardson
Phlebotomist/caregiver/provider/coustomer service
-
Marialuisa Garcia
Server
-
Rick Neudorff
Business Continuity & Emergency Management Dir.
-
Paul Cruz Jr
Nurse Graduate
-
Kenewah Davis
Certified Manufacturing Specialist