Jobs
>
Atlanta

    Implementations Manager - Atlanta, GA, United States - Hornblower - City Experiences

    Hornblower - City Experiences
    Hornblower - City Experiences Atlanta, GA, United States

    4 weeks ago

    Hornblower - City Experiences background
    Full time
    Description
    Anchor is seeking an experienced Implementation Manager


    Anchor is an independent division of Hornblower Group, Anchor is a cloud-based operating system that manages integration of third-party partners.

    More than a ticketing system, Anchor offers more than 700 features, including dynamic pricing, drag-n-drop reporting, waivers, kiosks, and Salesforce integration.

    The platform is instrumental in the production of developing centralized solutions that are designed to scale, allowing it to serve companies across wide-ranging industries, from transportation to parks & recreation.

    The ideal candidate will be responsible for managing the end-to-end implementation process from contract, to building to training, to transitioning the client to the customer support team.


    As the Implementation Manager/Project Manager, you will be instrumental in onboarding Operation & Reservations Tech System / Anchor Operating System clients onto the platform.

    You will manage the end-to-end implementation process from contract, to building to training, to transitioning the client to the customer support team.

    The role often requires the comprehensive demonstration of our software product (the Anchor Operating System) to technical and non-technical audiences.

    In addition, this position communicates project status of new launches to the organization and to clients.

    Establish and track the clients' progress as they move from step to step through our implementation process.

    Organize and lead client implementation meetings to ensure schedule adherence, including the Implementation Kick-off Meeting that starts our implementation process.

    Coordinate the communication cadence with the client throughout the implementation process and transition to Support.
    Track KPIs to help identify where we can optimize our process.
    Update all applicable property configuration settings and templates for the client.
    Lead all training sessions with the clients and applicable departments.
    Ensure total customer satisfaction with the customer's implementation experience.

    Provide technical training to clients, internal Sales team members, operational teams and communicate customer feedback for future product developments.

    Maintain professional and technical knowledge by attending educational workshops; establishing personal networks; BA / BS degree in a related field such as business, information systems, project management or related area or demonstration of equivalent knowledge, i.e.

    PMP certifications.
    ~3 years of experience in a Project Management, Business Operations on Implementation role.
    ~ Use of project management tools, and other tools such as Salesforce, JIRA, and Confluence are all excellent additions.
    ~ Relevant experience in implementation and project management of an implementation through a formal project management process.
    ~ outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required.
    ~ Strong problem solving skills:

    must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues.

    ~ Experience working with Point-of-Sale, SaaS, web application and e-commerce technologies will be an advantage.
    ~ Strong analytical skills and ability to translate complex requests into concrete business recommendations for product development with the goal to optimize revenue-generating investments.
    ~ Process and quality-oriented with sharp attention to detail.
    ~40% travel required.
    ~ Hornblower has been the leading yacht and public dining cruise company in the United States for more than 38 years. Companies within the Hornblower family include Hornblower Classic Cable Cars, Hornblower Cruises and Events, Walks and Venture Ashore, American Queen Steamboat Company, Victory Cruises, Boston Harbor Cruises, HMS Global Maritime, Statue Cruises, Alcatraz Cruises, Niagara Cruises and NYC Ferry, operated by Hornblower.


    We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

    Hornblower is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

    If you need assistance or an accommodation due to a disability, you may contact us at .


    Keywords:

    Implementation Manager, Location:
    Atlanta, GA
  • Elite Talent Advisors, Inc.

    Implementation Manager

    1 week ago

    Elite Talent Advisors, Inc. Atlanta, United States

    Looking for an experienced Implementation Manager to join a great team Focus is on Payroll Module. Client provides PEO services. In this role, you will oversee end to end payroll operations, ensuring top-notch services for our clients. · Responsibilities include team leadership, ...

  • Nuvei

    Implementation Manager

    3 days ago

    Nuvei Atlanta, United States

    Job Description · Job DescriptionThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. · WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of client ...

  • Sony UK Technology Centre

    Hawkeye - Implementation Manager

    1 day ago

    Sony UK Technology Centre Atlanta, United States Full time

    Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to ...

  • GXO Logistics

    Manager, Implementations

    3 weeks ago

    GXO Logistics Atlanta, United States

    Logistics at full potential. · At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our ...

  • Hornblower - City Experiences

    Implementation Manager

    4 weeks ago

    Hornblower - City Experiences Atlanta, GA, United States Full time

    Anchor is seeking an experienced Implementation Manager · Salary: $75,000-$80,000 · About AnchorTM · Anchor is an independent division of Hornblower Group, Anchor is a cloud-based operating system that manages integration of third-party partners. More than a ticketing system, ...

  • Ameris Bank

    Treasury Management Implementation Specialist

    3 weeks ago

    Ameris Bank Atlanta, United States

    Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner Management, Treasury, Implemen ...

  • Flexential

    Customer Implementation Project Manager

    2 weeks ago

    Flexential Atlanta, United States

    Job Description: · The Customer Implementation team is responsible for all customer orders post-signings. The team works closely with the sales organization to implement solutions defined on sales orders. Once the implementation is complete, this team is responsible for transiti ...

  • Ameris Bank

    Treasury Management Implementation Specialist

    4 days ago

    Ameris Bank Atlanta, United States

    Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve custo ...

  • Penn Foster Inc

    Implementation Project Manager

    2 weeks ago

    Penn Foster Inc Atlanta, United States

    Position Overview · The Implementation Project Manager is responsible for both partnering with the Director Implementation and working independently/mostly autonomous to ensure smooth implementation of services for new accounts and the installation of expanded services for exist ...

  • Turnitin, LLC

    Senior Manager, Global Technical Implementations

    2 weeks ago

    Turnitin, LLC Atlanta, United States

    Job Description · Job DescriptionCompany Description · When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consiste ...

  • ZINNIA

    Client Implementation Services Manager

    2 days ago

    ZINNIA Alpharetta, United States

    Client Implementation Services Manager · WHO WE ARE: · Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights, the Policygenius marketplace, and market-leading products including Smart ...

  • ADP

    Implementation, Sr Project Manager

    1 week ago

    ADP Alpharetta, United States

    Job Description · ADP is hiring a Senior Project Manager Do you thrive in a results- driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued? Are you looking for an opportunity to make a difference by using your ...

  • Automatic Data Processing

    Manager II Implementation, MA

    1 week ago

    Automatic Data Processing Alpharetta, United States

    Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals Enhanced understanding and implementation of Business Units strategic goals. Ove Manager, Implementation, Busi ...

  • Wheels, Inc.

    Vendor Management Process Implementation Manager

    2 weeks ago

    Wheels, Inc. Alpharetta, United States

    Job Description:The Vendor Management Process Implementation Manager will lead the implementation of a robust vendor management framework for strategic vendors within both direct and indirect categories (i.e., vehicle OEMs, upfitters, vehicle transport, repair & maintenance, rent ...

  • Ameris Bank

    Treasury Management Implementation Specialist

    3 weeks ago

    Ameris Bank Atlanta, United States

    Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve custo ...

  • Ameris

    Treasury Management Implementation Specialist

    3 weeks ago

    Ameris Atlanta, United States

    Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve custo ...

  • Aspirion

    Client Implementation Project Manager

    2 weeks ago

    Aspirion Atlanta, United States

    What is Aspirion? · Aspirion is an industry-leading provider of complex claims and revenue cycle management services. We specialize in Motor Vehicle Accidents, Worker's Compensation, Veterans Administration and Tricare, Complex Denials, Out-of-State Medicaid, Aged AR, and Eligib ...

  • Saleo, Inc.

    Implementation Manager

    3 weeks ago

    Saleo, Inc. Alpharetta, United States

    Job Description · Job DescriptionSalary: · Saleo is the leading and only Live sales demo experience platform for software companies. Our platform helps revenue teams shorten their sales cycle, increase win rates and close more deals by removing the burden of missing data, outdat ...

  • Ascend Plastic Surgery Partners MSO LLC

    Systems Implementation Manager

    3 weeks ago

    Ascend Plastic Surgery Partners MSO LLC Atlanta, United States

    Job Description · Job DescriptionAbout Ascend Plastic Surgery PartnersAscend Plastic Surgery Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings ...

  • Turnitin, LLC

    Senior Manager, Global Technical Implementations

    1 week ago

    Turnitin, LLC Atlanta, Georgia, United States Permanent

    Job Description · Turnitin is seeking a high energy and driven Senior Manager, Global Technical Implementations to oversee and manage the Global Technical Implementations team, responsible for the entire Turnitin product line (integrity and assessment) with a focus on optimizing ...