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Customer Success Associate - Newport Beach, United States - Green Street Advisors
Description
Job DescriptionJob Description Description:
As a Customer Success Associate you will be responsible for delivering an excellent user experience for our clients.
You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach.
You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.
ResponsibilitiesBecome an expert on the commercial real estate industry, Green Street's platform and our users' workflows
Train users on the most effective ways to use Green Street to achieve their business objectives
Conduct Customer Success activities including user onboarding, training, and support
Proactively engage users at key touchpoints to expand their use case for Green Street
Find new and creative ways to engage with clients and grow the overall client value
Partner with Account Management to identify at-risk accounts and improve retention outcomes
Identify and advocate for clients' needs throughout Green Street
Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
Become a trusted partner for our clients
Hit annual KPIs for user and usage growth, client health scores, and retention rates
Requirements:
A Bachelor's degree in finance, accounting, real estate, economics, or a related field
Ability to think strategically and develop thoughtful client outreach plans
Strong attention to detail and follow through
Desire to provide exceptional client service
Ability to present on complex topics in clear and concise manner
Authorization to work in the United States now and in the future, without visa or sponsorship requirements
Working Conditions:
The Customer Success Associate will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.
5-10%
Benefits
Comprehensive benefits package including highly competitive medical and dental insurance
Company sponsored employee assistance program, life insurance and long term disability coverage
Health savings accounts and flexible spending accounts
401(k) matching
Vacation, sick, and personal time
Company paid holidays and summer half day Fridays
Cell phone reimbursements & gym stipends
16 weeks fully paid maternity leave & 2 weeks fully paid paternity leave
Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe.
For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions.
The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in Summit, New York and London. To learn more, please visitThe success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent.
Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one.
At Green Street, we are all about providing unique insights.A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger.
We're building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.
Green Street is an Equal Opportunity Employer
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
