Chief Customer Officer - New Braunfels, TX
1 month ago
Job summary
Position Summary Reporting directly to the CEO the Chief Customer Officer CCO leads New Braunfels Utilities customer centric initiatives with a people first approach fostering collaboration and strategic direction across departments and with external stakeholders Responsible for transforming customer interactions the CCO oversees the following NBU departments: Customer Service Conservation and Customer Solutions This executive level role focuses on spearheading customer service transformation implementing a comprehensive strategy aligned with NBU s mission and values Utilizing technology and data analytics the CCO enhances customer experiences establishes KPIs ensures service consistency Collaborating with the Chief Communications and Strategy Officer the CCO gathers feedback to drive continuous improvement Additionally the CCO develops strategies to improve internal customer service processes fosters a customer centric culture at NBU embodying the organization s core values Safety Team Integrity Culture Stewardship The Chief Customer Officer will be responsible for providing direct leadership to two departments that focus on delivering excellent services including but not limited to:
- Customer Service Provides support guidance strategic direction
- Conservation Solutions Offers direct support
Job description
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