Chief Customer Officer - New Braunfels

Only for registered members New Braunfels, United States

1 month ago

Default job background
Full time

Job summary

The Chief Customer Officer (CCO) leads New Braunfels Utilities customer-centric initiatives with a people-first approach.
The CCO oversees the following NBU departments: Customer Service and Conservation and Customer Solutions.
The role focuses on spearheading customer service transformation by utilizing technology and data analytics to enhance customer experiences,
establishing KPIs for consistent service delivery,
fostering employee engagement,
and developing strategies to improve internal customer service processes;

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