Hotel Night Auditor - Flushing, United States - Hyatt Place Flushing/ LaGuardia Airport

Description

About us
We are professional, fun and supportive.


Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Company perks
• Onthejob training
• Safe work environment
• International workforce
• Free parking

Night Auditor
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt, where the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And Gallery Hosts are the key to bringing it to life.

At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards.

Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Night Auditor
With our smooth check-ins, we build an experience that is memorable and unique. With our check-outs, we make transactions feel like part of that same seamless experience. Night Auditors take the initiative to deliver a wide range of services that guide guests through their entire stay. The Night Auditor oversees the successful operation of this critical overnight service and accounting discipline.

This self-motivated individual is empowered to move about their space and do whatever is necessary to provide an exceptional experience.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Night Auditor knows how to create and maintain the framework for the most memorable and unique guest experience.

The Night Auditor has the ability to make critical decisions. He/she is relied upon heavily for consistent attendance and punctuality. The Night Auditor will need to adjust to a third shift (11:00 p.m. until 7:00 a.m.), which is contrary to a conventional lifestyle.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

The Night Auditor will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested) is critical for the Night Auditor to get it right for our guests and our business each and every time.

Qualifications:

Shift hours are 11pm to 7am, or 10:30pm to 6:30am.

Customer service and cash handling experience are required

Must have schedule flexibility for weekdays, weekends and holidays

Requires proficiency in English (Mandarin is a plus) to include speaking, reading and writing

Must have hotel front desk experience

Must be able to multi-task

Must be 18 years old or older to serve and pour alcohol in New York

Ability to learn quickly and work in a fast-paced position with guest interaction

A true desire to satisfy the needs of others in a fast-paced environment

High school diploma or equivalent required

Ability to lift, pull, and push moderate weight (minimum of 50 lbs.)

Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.

Driver's license and reliable transportation including a clean driving record is required.

Completion of Daily Revenue Reports nightly to break out the day's revenue accurately for management and ownership

Must have a sense of humor

Must be self-confident


Responsibilities and Job Functions:
include, but are not limited to, the following:
Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Hyatt Place brand. Display dignity and respect of others at all times.

Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.

Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.

Answer hotel telephones courteously and efficiently following Hyatt Place standards.

Prepare, set up, stock, take d