Jobs
>
Overland Park

    Service Field Supervisor - Overland Park, KS, United States - SPECTRUM

    Spectrum background
    Description
    Video, Data, and Phone.

    Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America's leading service provider.

    Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.

    As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.

    Analyze and provide statistically-based recommendations on ways to improve agent save performance.
    Manage agents performance by providing frequent coaching based upon call monitoring and save performance.

    Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

    Acquire, demonstrate and instruct thorough knowledge of competitors' pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter's and competitors' products and services.

    Ability to read, write, speak and understand English
    Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
    may include weekends, holidays, and split days off
    Minimum of Associates college degree in marketing, sales or related field or equivalent experience

    Required Related Work Experience and Number of Years
    Call center experience in the areas of customer service and/or phone sales - 3-5

    Office environment

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

    When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

    EOE, including disability/vets.

  • Apple Roofing

    Field Supervisor

    2 days ago


    Apple Roofing Kansas City, United States

    Apple Roofing is currently looking for a Field Supervisor to join our team. · The Field Supervisor will be able to work independently, under the direction of their supervisor. The candidate must be able to multi-task as he/she may be overseeing multiple jobs per day. The candidat ...

  • Gro HR Consulting

    Field Supervisor

    6 days ago


    Gro HR Consulting Kansas City, United States

    Job Description · Job DescriptionAbout Us:Red-tail Roofing has quickly become a go to for residential and commercial property owners in Gladstone, Northland Kansas City and the surrounding areas. We offer roof repairs, installations and replacements, and inspections as well as gu ...


  • Faith Technologies Incorporated (FTI) Kansas City, United States

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change ...


  • HEARTH&HOME TECHNOLOGIES Independence, United States

    Fireside Hearth and Home (FHH) is looking to add aField Operations Supervisorin Limerick, PA. Territory is Montgomery Co and Bucks County. · Fireside Hearth&Home is the worlds largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary ...


  • Jay Nolan Community Services Mission Hills, United States

    **Supervisor - Korean-Speaking** · **Mission Hills, CA** · **Note: This position is for a bilingual English and Korean-Speaking role. Fluency in the Korean language (written and spoken) is required.** · **Responsibilities**: · - Ensure the **provision of quality services** to ind ...


  • Stellar Enterprises Merriam, United States

    Job Description · In this retraining, you will acquire skills that are valuable for the responsible and meaningful profession of an educator - and you can already gain practical experience. · Description · After the retraining as an educator, you will work as a group leader in a ...


  • Otis Worldwide Corporation Kansas City, United States

    Ensuring field employee safety. Meeting with customers to ensure obligations and expectations are achieved. Directing the performance of field maintenance and contractual service operations. Conducting field education training with field workforce. M Operations, Field Technician, ...


  • ServiceMaster Olathe, United States

    Job Description · Job DescriptionReady to be part of a dynamic and growing company? · ServiceMaster Brands is looking for talented people to join our team Come join SMB where we promote from within. · Field Service Supervisor, Construction · We are currently looking for a Field S ...


  • Celtic Health Care Kansas City, MO , USA, United States

    Job Title · Home Health RN Clinical Field Staff Supervisor · Location · Kansas City, MO, USA · Additional Location(s) · Employee Type · Employee · Working Hours Per Week · 40 · Job Description · At Residential Home Health and Hospice ('Residential'), we're looking to add to our e ...


  • Residential Home Health and Hospice Kansas City, MO, United States

    At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Clinical Field Staff Supervisor will partner with our field staff and leade ...


  • Kaplan Kansas City, United States

    Job Title · Home Health RN Clinical Field Staff Supervisor · Location · Kansas City, MO, USA · Additional Location(s) · Employee Type · Employee · Working Hours Per Week · 40 · Job Description · At Residential Home Health and Hospice ('Residential'), we're looking to a ...


  • Residential Home Health and Hospice Kansas City, United States

    At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Clinical Field Staff Supervisor will partner with our field staff and leade ...


  • Kansas Employer Leavenworth, United States Paid Work

    This job was posted by : For more · information, please see: · LEAVENWORTH COUNTY JOB OPENING · VACANCY #24-5-2 · ______________________________________________________________________________ · Posted: · POSITION: Field Staff Supervisor, County Appraisers Office, Leavenworth, ...


  • Phoenix Innovations Midwest City, United States

    We are looking for · ... you, if you want to actively shape climate-neutral living with your practical experience and expertise. · If you enjoy · Driving directly from your home to your customers with your service vehicle - you will receive your orders directly on your table ...


  • Mimac Health Services, Inc ( Home Health Agency) Missouri City, United States

    **Qualifications/Educational Requirements** · 1. Must be at least 18 years of age and demonstrate competency, when competency cannot be determined through education and experience, to perform the tasks assigned by the Supervisor. · 2. If under the age of 18 years of age, must be ...


  • City of Missouri City, TX Missouri City, United States

    **Definition**: · This is a full-time position in the City's Department of Human Resources & Organizational Development (HR/OD). An individual in this position will provide administrative and technical support to the HR/OD Department. Reporting relationship: Human Resources Manag ...

  • Accumedx, LLC

    Warehouse Associate

    1 week ago


    Accumedx, LLC Missouri City, United States

    Job Overview: · **Duties**: · - Manage inventory within the warehouse · - Package items for shipment · - Perform picking and packing of orders · - Assist Warehouse Supervisor in daily tasks · - Adhere to OSHA safety guidelines · - Operate warehouse equipment such as forklift · - ...

  • Rich Products Corporation

    Environmental Health

    6 hours ago


    Rich Products Corporation Missouri City, United States

    Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, o ...


  • KS Management Services, LLC Missouri City, United States

    **Responsibilities** · The Patient Service Technician (PST) I and II will: · Perform pediatric and adult venipunctures, finger sticks, heel sticks, and other collection services as ordered by the provider. · Perform CLIA waived testing (i.e. urine dip, pregnancy tests, finger sti ...


  • CLAYCO Overland, United States

    This position of Safety Programs Administrator will work within the Clayco Safety Department and support our overall safety program within the team and the company, at large. The focus of this position will be to maintain and communicate the written programs as well as the forms ...