Front Office Manager - Washington, United States - The Darcy

The Darcy

Verified Company

Washington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

I. Job Summary

Often the first and last contact for our guests, the Front Office Manager is a critical link to guest satisfaction.

Responsibilities include supervising staff, welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, coordinating with other departments to ensure guests feel well-cared for and valued.

This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

II. Job Responsibilities

Staff Supervision_
Assists Resort Manager in managing the staffing of positions including front desk, bell station and gate.
Attend and/or conduct team briefings as needed.
Guest Communication_
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
Greet guests by name.
Ensure that all guests feel welcomed to the property.
Register guests and assign rooms.
Conduct checkout processes.
Generate reservations for restaurant, transportation or hotel/resort amenities.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls, and retrieve guest mail, faxes and packages.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
Attend team briefings.
Financial Transactions_
Handle cash, credit card, currency conversions and other financial transactions.
Post charges such as room, food, liquor or telephone to ledger.
Compute or adjust bill, collect payment, and make change for guests.

**Performs other duties as assigned.