Oag - Child Support Child Support Officer Ii-iv - Houston, United States - OFFICE OF THE ATTORNEY GENERAL

OFFICE OF THE ATTORNEY GENERAL

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OAG - Child Support | Child Support Officer II-IV |
(
)

Organization:

OFFICE OF THE ATTORNEY GENERAL

Primary Location:
Texas-Houston

Work Locations:
CS Reg 10 Admin 6161 Savoy Dr Suite 406 Houston

Job:
Protective Service

Employee Status:
Regular

Schedule:
Full-time

Standard Hours Per Week: 40.00

Travel:
Yes, 5 % of the Time

State Job Code: 5543

Salary Admin Plan:
B

Grade: 17

Salary (Pay Basis): 3, , Monthly)

Number of Openings: 1

Overtime Status:
Non-exempt

Job Posting:
Apr 10, 2024, 1:52:01 PM

Closing Date:
Ongoing

Description

GENERAL DESCRIPTION

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families.

CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families.

ESSENTIAL POSITION FUNCTIONS

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

Conducts detailed in-office investigations to locate parties, verify employment and determine assets
Prepares documents relating to legal and administrative actions to establish or enforce child support orders
Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
Negotiates outofcourt settlements and agreements with parties
Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
Reviews cases to determine if the cases are eligible for closure

Attends court to assist legal staff, as needed
Researches case information on the computer including TXCSES
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states= IV-D regulations
Assesses child support cases to determine the appropriate case action
Explains Child Support Program policies, procedures, and regulations to customers
Responds to customer inquiries and complaints
Assesses the validity of complaints against the IV-D program with impartiality
Serves as Notary Public
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Qualifications

MINIMUM QUALIFICATIONS

Education:
Graduation from high school or equivalent

Education:
Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
Knowledge of Investigative practices and techniques
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 15%
Ability to type 35 words per minute (Typing te