Customer Service Specialist II - Menands, United States - General Dynamics Information Technology

General Dynamics Information Technology Menands, United States

2 weeks ago

General Dynamics Information Technology background

Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into an opportunity.

And our work depends on a Customer Service Specialist II joining our team to support the New York State Department of Health Medicaid Management Information System, Healthcare Workforce Bonus program activities at Riverview Center in Menands, NY.

At GDIT, people are our differentiator.

As a Customer Service Specialist supporting the Call Center department, you will provide support via telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls for the Healthcare Workforce Bonus program.

These calls are not scripted; there is knowledge to be learned to understand and help the administrators of the facility maintain payment for the bonus program.

In this role, a typical day will include:
Take and process transactions by telephone internet and correspondence from customers and representatives.
Enter and maintain database records of customer profiles and prepares and maintain status reports.
Acts as liaison for customers.
Maintain knowledge of company products and customer service processes.

REQUIRED QUALIFICATIONS:
High School diploma or GED
2+ years office experience
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Strong written and verbal communication skills
Customer focus and must be a team player
Excellent organization skills and attention to detail is required
Strong work ethics and flexibility. Ability to learn quickly.
Ability to multi-task and manage time effectively

Work Requirements

cls-1{fill:

none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px}

Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s),

or

degree

cls-2{fill:

none;stroke:
#5b6670;stroke-miterlimit:10;stroke-width:2px}

Certification

Travel Required
None

cls-3{fill:

none;stroke:
#5d666f;stroke-miterlimit:10}

Citizenship
U.S. Citizenship Required

Salary and Benefit Information
The likely hourly rate for this position is between $ $21.85. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.
About Our Work

We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Customer Service Specialist

6 days ago

Apex Systems Menands, United States

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated copy of your resume to Jordan at if interested and qualified. · **Please note that only qualified candidates will be contacte ...
Food Service Specialist

2 weeks ago

Circle K Albany, United States Full time

Job Summary: · Provides food and merchandising support to designated Stores by reviewing the details of various programs and products to ensure they meet our high standards of quality and safety. Responsible for creating detailed reports, summarizing the findings, reviewing with ...
Store Customer Service Specialist

4 weeks ago

The Sherwin-Williams Company Menands, United States

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...
Retail Service Specialist

1 week ago

O'Reilly Auto Parts Albany, United States

O'Reilly Automotive Central Ave [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of ...
Client Service Specialist

3 weeks ago

COGENCY GLOBAL INC Albany, United States

Client Service Specialist · Albany, NY · Full Time · M-F · 9:30 AM 5:30 PM · Summary: · We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with ...
Client Service Specialist

4 weeks ago

COGENCY GLOBAL INC. Albany, United States

Job Description · Job DescriptionClient Service Specialist · Albany, NY · Full Time · M-F · 9:30 AM – 5:30 PM · Summary: · We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction ...
Customer Service Specialist

2 weeks ago

AdaptHealth LLC Colonie, United States

:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about m ...
Field Service Specialist

2 weeks ago

Honeywell Albany, United States

Design solutions to drive safe living and quality of life · The main function of this position is to respond and resolve · complex service calls providing technical support and troubleshooting to · Honeywell customers. Additional · responsibilities related to the technical delive ...
Installer Service Specialist

2 weeks ago

O'Reilly Auto Parts Colonie, United States

Compensation Pay Range:$ $21.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the stores installer counter. This position will oversee and direct the Installer, Service, Delivery Speciali ...
92G Food Service Specialist

2 days ago

Army National Guard Troy, United States

Job Description · It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers need to put their best foot forward and protect the nation ...
Bilingual Customer Service Specialist

1 week ago

The Sherwin-Williams Company Albany, United States

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve a ...
Store Customer Service Specialist

3 weeks ago

Sherwin-Williams Albany, United States

This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...
Store Customer Service Specialist

3 weeks ago

Sherwin-Williams Albany, United States

· This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Servic ...
Child Protective Services Specialist 1

3 weeks ago

NYS Office of Children and Family Services Menands, United States

Job Description · Job DescriptionDuties: · This job position will be physically located in Albany County, New York. · Receive reports of suspected child abuse and maltreatment via the Statewide Child Abuse and Maltreatment telephone hotline. · Screen calls for appropriateness, ev ...
Help Desk Services Specialist

2 weeks ago

Empire State Albany, United States

Job Description · Job Description*Applicants MUST submit a cover letter with resume to be considered. · *Position expected to work onsite and hybrid consistent with New York State. · BASIC FUNCTION: · Provide end users with all hardware and software technical support in a timely ...
Taxpayer Services Specialist 1

1 day ago

StateJobsNY Latham, United States

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). · For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the ...
LGBT Health Services Program Specialist

3 weeks ago

In Our Own Voices, Inc. Albany, United States

Job Description · Job DescriptionJob description · LGBT Health Services Program Specialist · Program Specialist is responsible for providing direct service, assisting with training & technical assistance initiatives, event coordination, and program evaluation. This includes Black ...
Member Service Specialist- Contact Center

2 weeks ago

First New York Federal Credit Union Albany, United States

Job Description · Job DescriptionDescription:First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY. · Previous financial branch experience in a credit union or bank is preferred. The ...
Client Service Specialist, Life Insurance

3 days ago

National Financial Partners Albany, United States

Who We Are · Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., we combine the culture of a boutique firm with the stability and backing of ...
Customer Service Specialist

3 weeks ago

AdaptHealth LLC Albany, United States

Job Description · Job DescriptionDescription:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting ...