Support Enforcement Specialist, Fredericksburg - Department of Social Services

Department of Social Services
Department of Social Services
Verified Company
Fredericksburg, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
Support Enforcement Specialist, Fredericksburg, (W0251)


State Role Title:
Program Admin. Specialist I


Hiring Range:
$41,655 - $50,000, (salary commensurate with experience)


Pay Band: 4


Agency:
Department of Social Services


Location:

DCSE FREDERICKSBURG

Recruitment Type:
General Public - G


Job Duties

  • The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 285,442 cases to ensure that child support payments of $703 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.


Duties in this position may include:
- locating non-custodial parents
- establishing paternity
- determining and assessing child support obligations and health care coverage
- ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
- providing testimony in court proceedings when required
- connecting parents with resources and partners that support their ability to be self
- sufficient and active participants in their child lives


The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children.

delivering a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
- handling sensitive case information (legal, financial, medical and other personal circumstances)
- researching, analyzing and following up on accounts to verify established protocols have been achieved
- interacting with customer to resolve their challenges and questions using multiple communication channels
- developing effective partnerships within and across teams that create a culture of continuous support for each other and customers
- the challenge of building strong relationships through proactively calling customers who may be evading or distrust the child support system
- a high-volume and detail-oriented role where multiple conflicting priorities are consistently part of the daily workload.


The Division of Child Support Enforcement offers an interactive team setting, where staff receive structured training, and the benefit of on-the-job coaching.

Support Enforcement Specialist are given the tools to develop the competence and independence to successfully meet the challenges of engaging this fast paced, performance driven environment.

VDSS engages its employees for success offering comprehensive pay and employee benefits, development, and unique job and career opportunities in public service.

VDSS employees make a vital difference for Virginia's families.
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Minimum Qualifications

  • Ability to:
  • Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
  • Work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
  • Work in a considerate and respectful way as a team member to set, clarify and achieve team goals
Demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications

Skill in:

  • Information collection through interviewing and obtaining/reviewing records, documents and reports and the ability to analyze, determine and document the appropriate action in order to achieve results
  • Performing basic mathematical computations

Additional Considerations

  • Work experience in gathering and organizing client documentation to process financial transactions and/or account reconciliation
  • Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony
  • Relevant certificate(s) and/or job training (including employer training programs)
  • Work experience in child support enforcement


Where "working experience" is listed above, prefer recent working experience to ensure relevance to current technology, work practices and methods, and familiarity with current laws, regulations, policies and procedures.


  • Where "working experience" is listed above, prefer jobs whose duties show that the "working experience" was a primary purpose of employment.
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Special Instructions
Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.
In addition to a rewarding work experience, VDSS offers excellent health an
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