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    Customer Service Representative - Cleveland, United States - The Waterworks

    The Waterworks
    The Waterworks Cleveland, United States

    1 month ago

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    Description

    Job Description

    Job DescriptionDescription:

    Do you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy This is a great place to learn and grow. We are looking for a Customer Service Representative who takes the initiative, is flexible and collaborative, and who creatively problem solves for our customers.

    What you'll do each day:

    • You'll be the first impression of the company, the friendly voice on the phone saving the day for the customer with a plumbing or drain issues,
    • You'll be a great listener, so you know just how to take care of the customer's needs.
    • You'll be efficient while scheduling a service call that suits the customer's schedule.
    • You'll be accurate at data entry, making sure all the notes entered into the system for the Technician who will be dispatched for the repair, so they know just what to do.

    This position is located in our Bedford Heights, Ohio branch - The Plumbing Source, and is required to be in-office.

    Benefits you'll enjoy:

    Employment with The Plumbing Source comes with great perks Major health benefits are available on the first of the month following your first day of employment. Paid Time Off, paid holidays, and the company matching 401(k) kick in immediately upon hire Here's just some of what you'll receive in our generous benefit offering:

    • Health Insurance (100% company-paid employee medical premiums)
    • Dental, and Vision Insurance
    • Company funded Health Reimbursement Account
    • Company provided Life and AD&D Insurance
    • Company provided Disability Insurance
    • 401(k) with company match
    • Paid Time Off – Earn two weeks during first year of employment
    • Paid Holidays

    EOE/AAP/M/F/V/D/SO

    Requirements:
    • Minimum 1 year in customer service
    • Call center environment experience
    • Excellent keyboarding skills
    • Service Titan experience is a plus.
    • High School Diploma or equivalent required.

    Must be able to pass pre-employment screening including a background check and drug screening.

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