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    Network Security Engineer, Enterprise Operations - Sioux Falls, United States - GTT Communications Inc

    GTT Communications Inc
    GTT Communications Inc Sioux Falls, United States

    2 weeks ago

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    Description
    (Senior) Network Security Engineer, Enterprise Operations page is loaded

    (Senior) Network Security Engineer, Enterprise Operations

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    locations

    Sofia

    time type

    Full time

    posted on

    Posted 27 Days Ago

    job requisition id

    R


    Role Summary:


    The (Senior) Network Security Engineer, Enteprise Operations will be technical escalation point for providing concise and relevant action plans for teams to resolve network and customer issues efficiently and in a timely manner.

    The team manages and maintains enterprise solution of the top customers for GTT during European Business hours and consists of highly skilled network secuirty engineers, who are working on different solutions, vendors, and technologies.


    Main Responsibilities:
    Technical escalation point for customer incidents and long term problems

    Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.

    Working with the vendors TACs in regards to platform issues
    Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
    Working on broad range of IP and Security products: IPVPNs, SD-WAN, Security, etc
    Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
    Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
    Configuration of network elements and migration of services
    Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.

    Ideal Candidate Profile:
    Minimum 2 years experience within Operations environment of a Service Provider or System Integrator
    Minimum two years of work in a technical IP or Security support position.
    General knowledge of telecom industry and standards
    Excellent fault diagnostics and trouble-shooting abilities
    Must have good understsanding of ISP network fundamentals: IP, MPLS and routing knowledge (BGP, OSPF)
    Good to have knowledge of SD-WAN, WAN optimizations, NFV, security
    Good to have completed any vendor professional certification tracks for Cisco, Juniper, Palo Alto Networks or Fortinet

    Person Specification:
    Professional, structured and proactive approach.
    Self-motivated with excellent interpersonal and communication skills
    Positive and approachable team player
    Calm and productive under pressure
    Detail-oriented and organized approach to work
    Fast learner and interest in cutting edge enterprise technologies
    Able to work in a team with little supervision and using own initiative
    Highly service oriented with strong customer-facing skills
    Able to resolve problems quickly and effectively
    Strong team spirit
    Outside of the box thinking
    #LI-Remote
    #LI-YY1
    #LI-YK1
    #LI-MS1
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